Our client support team is dedicated to helping you enhance your clinical operations. Support begins with our implementation team conducting a thorough assessment of your needs and developing recommendations to configure the software solution to your workflow. Our implementation specialists offer full on-site training, in both a large group setting and one-on-one to ensure your staff is proficient with the new software. Post-implementation, each client is assigned a dedicated client advocate who serves as a liaison for all client relationship needs.
Support services include:
- Dedicated support available 5 days a week, 12 hours a day
- 95% close rate of all requests
- Pre-implementation planning and on-site training
- Continuing education and training