At Net Health, we believe in the power and potential of ReDoc® powered by xfit® and its ability to positively change several aspects and areas of your rehab clinic. One of the many beautiful traits of ReDoc is how it can make these positive changes with the business you already have. As a professional consultant for Net Health 360, my goal is to help target specific problems your facility may be facing, formularize strategies to address these problems, and integrate those strategies into your business’ day-to-day. So when a client comes to us with a list of problems that need to be addressed in their clinic, our knowledgeable and experienced staff with the support of ReDoc tools, are confident we’ll improve best practices, execute the discussed gameplan, and help deliver the ROI you’re seeking. It’s rewarding to our team to witness the success of the collaborative effort we had with our client and having them follow up to report their satisfaction with the results of us working together.
Here’s a recent success story we had with a client. The client, a large network of six clinics that sees over 30,000 visits annually, came to us with the goal of focusing on better patient attendance and patient engagement. With our focus and goal identified, we were able to cultivate a strategy to improve patient attendance and engagement, by reviewing the patient policy and deploying an automated appointment reminder, just to name a couple of tactics. After a year of implementing our strategy, this client saw tremendous improvement in the following areas:
- Patient engagement and attendance (an additional 1.4 visits per episode of care)
- Improvement in no show/cancellation rates (from 20.6% to 13.5%)
- Added net revenue ($560,000 to be exact!)
I invite you to watch the video below, as I talk about our journey together to improve patient attendance and engagement, and the successful aftermath of our collaboration.