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Grow Your Rehab Therapy Practice Using Paid Ads and Search Engine Marketing

When done right, paid advertising and search engine marketing are amazing tools to reach new patients and grow your business. By applying several basic tactics, you can start using powerful digital advertising platforms like Google and Facebook to target specific audiences and help ensure a steady flow of business for your practice. Click to View […]

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Blog Posts 5 Ways to Reclaim Visibility and Control in Your Hospital Outpatient Program
Outpatient Therapy

5 Ways to Reclaim Visibility and Control in Your Hospital Outpatient Program

October 23, 2020 by Doug Cundiff, MPT, MPH, VP of Net Health 360, Rehab Therapy

In the hustle and bustle of a hospital outpatient therapy program, sometimes you wish you could move through the day with more confidence in your patient flow, compliance, and revenue. But between staffing and scheduling decisions, provider efficiency, and patient outcomes, you’re often juggling far too much to see the bigger picture.

Reclaim control over your hospital outpatient programs

It may be time to consider implementing the following key features into your electronic medical record (EMR) systems to not only improve overall visibility but also allow clinicians to reclaim control over your hospital outpatient programs.

1. Easily Modify Schedules

Though patient scheduling is a crucial aspect of any therapist’s day-to-day, changes inpatient or therapist appointment times can be difficult to implement on bulky EMR systems. It’s common practice to leave teammates notes when appointment times shift to avoid navigating the system’s interface. However, without modifying the schedule program-wide, you may run the risk of double-booking a therapist or leaving an empty appointment slot.

Download E-Book: 4 Ways Cloud-Based EMR Solutions Improve Rehab Therapy Clinic Management

You can improve control over patient scheduling with easy drag-and-drop capabilities in your EMR software. Just hover over a patient’s appointment slot and drag it to its new time — it’s that simple. No more abandoned appointment slots and no more displeased patients duking it out over an appointment time. 

2. Visualize Provider Availability 

Timely appointments weigh heavily in overall patient satisfaction. Likewise, when a patient questions a provider’s availability, we should be able to issue a near-immediate response, without room for doubt. Unfortunately, the majority of EMR systems cause therapists to do double the work to determine provider availability, creating a general lag in wait time. 

In contrast, therapist scheduling templates allow outpatient rehab programs to easily visualize provider availability to streamline daily operations. Quickly understand when a therapist is available or with a patient to improve overall patient flow.

3. Implement Filters to Sift Through Data 

Rehab therapists’ days are jam-packed and begin the moment you step foot into the hospital. The time therapists dedicate to their patients is invaluable, but manually sifting through data each morning wastes operational hours department-wide. Instead, implement filters to view upcoming schedules by the therapist, clinical team, discipline, or visit type. In this way, you can effectively keep your finger on the pulse of what’s happening inside the clinic without reducing therapist productivity.

4. Keep Therapists in the Loop

High therapist productivity is the basis of outstanding patient flow and revenue. However, it’s difficult to be timely to patient appointments when our days become side-tracked with manually inputting data. Not to mention, if you don’t have a system-wide policy in place to alert therapists that a patient has arrived, it can be tricky to flag down the therapist to let them know. Combined, these factors can negatively impact overall productivity.

Together, we can stop leaving patients waiting and improve timeliness across the board. Convenient in-app alerts allow team-members to notify therapists of a patient’s arrival to ensure each visitor is seen quickly and no therapist is left in the dark. 

5. Automate Documentation with Prebuilt Templates

Documentation is key to rehab therapy, from following Medicare 8-Minute Rule requirements to noting functional improvements in patients. Without a consistent documentation system, therapists and hospital outpatient clinics spend as much time sorting through patient records and billing as we do with the actual patient. Reclaim control over outpatient rehab therapy and automate documentation with prebuilt templates organized by body part or skill area.

Take Back the Power in Your Rehab Therapy Clinic

Learn how Net Health Therapy for Hospital Outpatient clinics and Private Practices can help providers reclaim visibility and control of their outpatient programs.

 
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Filed Under: Blog Posts

About the Author

Doug Cundiff, MPT, MPH

VP of Net Health 360, Rehab Therapy

Doug's responsibilities include helping clients leverage the features and benefits of the Net Health Therapy solution to demonstrate a balance of optimal financial performance and efficiencies with strong patient outcomes. By adopting this philosophy, outpatient therapy clinics become the clear choice for rehab therapy to their consumers, payers, and referral sources. Prior to joining Net Health, Doug spent the past fourteen years with an orthopedic service line development company conducting strategic assessments and implementing best practice programs. Doug also has a clinical background as a physical therapist and over seven years of direct experience with a musculoskeletal service line organization for a large academic tertiary care hospital system.


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