RWJBarnabas Health - Innovating Employee Health
RWJBarnabas Health re-imagined their employee health model and forged dramatic bottom line results. Agility® was there to help.
Throughout defining the potential ROI of their new approach and measuring the results from their live beta programs they leveraged crucial data from Agility. Ultimately, Workers' Comp claims dropped by 54% and they saved more than $11 Million in managed care costs.
Caryl Russo: We have an outstanding EHR. Agility has been amazing for us. They're not a vendor - they are our partner.
We use every tool available. We use FCEs, we use Modified Duty, we use Surveillance (Keith loves that), we use everything. We have metrics, and there are simple dashboards that are not very complicated.
It's those 4 things - and we educate everyone to understand what those metrics are.
Keith Lavin: Just to make a comment with regards to using an EMR system across multiple sites...we just had a case yesterday where it was super advantageous for us just to be able to go in and pull the record quickly and efficiently. And it really saved us a lot of headache.
Caryl Russo: And I would say, certainly try and get a broader c-suite awareness and support. Our biggest problem is that the benefits that are experienced by our organization fall into a completely different bucket than the expense that was being allocated. It took us 5 years to say "we can't be sitting on an individual hospital's balance sheet because the benefits are in a corporate allocation".
And I do want to say to the hospitals that are listening that are just solo - this can be done. After we kind of broadly put this into place, we rolled into a hospital in Jersey City Medical Center, so we had a chance to really say "does this work?". And our results were identical.
Keith Lavin: One thing that we wish we would have done and have been able to do a little earlier on, was engage Safety, really and truly, in this process. And then the other thing, is the Specialists. That's also a really big thing. Because when we started the program, yes, we were using Specialists. Now we are going out and we are interviewing them. We are making sure that they understand what our needs are, what our expectations are, and we have developed a really narrow panel of Specialists. And that has been a really important thing, and if we would have been able to implement that even earlier probably would have been beneficial.
Caryl Russo: There are so many opportunities for us to seek input to continue to enhance our program by allowing anybody that is working with us to share feedback and make us better.