Casamba Skilled Migration Hub

Welcome to Net Health!

To ensure that you benefit from all our future product innovations and our best support services, we will be concentrating our future efforts on one product, Net Health Optima Facilities (formerly known as Optima), and sunsetting Casamba Skilled in March 2022. The Net Health product will provide you with greater data security as well as enhanced functionality, including more advanced business intelligence, a fully integrated billing module that can bill across multiple care settings, and intelligent documentation to drive better and more efficient patient care.

To make your transition to Net Health Therapy more seamless, we have compiled the information below to describe the migration process and how it will work for most organizations.

If you have questions about your unique migration project, please do not hesitate to reach out to for assistance.

Read the Press Release Downloads and Resources Contacts

What to expect

90 days to Go-Live

  • A migration ambassador will reach out to you to begin discussions about your migration plan.
  • In most cases, you will be asked to sign a simple addendum to your current contract that will reflect your use of the Net Health Therapy product. Signing this addendum is the first step in the overall migration process and will allow us to plan and schedule your migration.
  • You will be assigned a go-live date at the time that your contract addendum is signed.
  • Existing interfaces and applicable imports/exports (e.g., ADT, DFT, billing, payroll, GL, etc.) will be established with Net Health tools and methodologies.

What to expect

60 days to Go-Live

  • A project kickoff call will be scheduled to discuss the process and answer any questions.
  • After the kickoff, you will begin your configuration and setup. Customized discovery will be performed to help you learn about your organization and any unique workflows.
  • Next will be a call with facility project leaders and subject matter experts (SMEs).
  • You will be given access to Net Health University (NHU).
  • Administration training will be provided for managers.

What to expect

30 days to Go-Live

  • Role-based training will begin immediately following kickoff and will include self-paced learning modules and live virtual training sessions.
  • All active clinical patient data will be imported into the Net Health application.
  • Access to the historic data from your Casamba system will be available in read-only format so that you can retrieve it for audits, ADRs, or review.
  • When applicable, clearinghouse transition will be seamless with no service interruption.
  • Remote Training Sessions via RingCentral:
    • Net Health 101/102: 1.5 hrs
    • Clinical Documentation/Transitional Evals: 1.5 hrs
    • Point of Care/Transitional Evals: 1.5 hrs (if applicable)
    • Contract Configuration: 1.0 hr (if applicable)
  • SMEs are responsible for ensuring end-users attend remote sessions or watch recordings.
  • End-users will ensure staff have training materials via NHU, verification of end-user access.
  • End-users will begin to complete transitional documents (1-3 days prior to go-live).
  • Rehab directors will begin using the assignment board (about 1-3 days prior to go-live).
  • A review will be provided on how to delete and/or inactivate patient tracks and cases (patients that are discharged prior to go-live but were active when data was pulled).
  • A review will be given on clocking in/out (as needed).
  • A review will be given on the use of labor log.

It’s time for


  • Your Net Health application will be activated, and users will begin accessing the system.
  • A check-in call for open Q&A will be scheduled. Topics may include: how to use the time clock, correct time, set up templates for appointments, complete transitional document, and use the scheduling function.
  • Post go-live training will be provided as needed for the Customer Portal, Appeals Management, and Record Inventory Management.
  • Thirty days post go-live, you will review and complete closeout training and transition to Support.

We are here for

Post Migration

  • You will have a dedicated inbound phone number and weekly calls with Client Services to answer questions for the first 30 days post migration.
  • For the first 60 days post migration, you will have bi-weekly calls with Client Services to answer questions.
  • You will always have knowledgeable and experienced Supporters available to answer your questions – call us for the fastest response.
  • On average, there is a two-minute wait time for Support, and calls usually last about 10 minutes. Some are much faster and some may take a bit more time..
  • >85% of your Support cases will be closed on the same day.

Downloads and Resources

Recording: Intro to Net Health Therapy

Video Recording

Hosted Video. Updated: April 23, 2021

Webinar Recording with Josh and Billie

Video Recording

Hosted Video. Updated: April 20, 2021

From 90 Days to Go-Live Overview

Facility Migration Plan

PDF File. Updated: March 31, 2021

Your Questions Answered

Skilled Customers FAQ

Web page. Updated: June 8, 2021

What Data Will Be Migrated?

Data Migration Plan

PDF File. Updated: April 26, 2021

Smooth and Easy Integrations

EHR and ADT Integrations

Web Page. Updated: April 13, 2021

The Financial Stuff

Financial and Payment Info

PDF File. Updated: April 13, 2021

IRS Tax Stuff

IRS W-9 Form

PDF File. Updated: March 31, 2021

The Legal Stuff

Migration Agreement

Web Page. Updated: April 8, 2021


Migration Support

If you have questions about your unique migration project, please do not hesitate to reach out.

Product Support
772-403-1301 option 2

Hours of Operation:
Monday–Friday, 8 a.m.–9 p.m. ET
Saturday–Sunday, 8 a.m.–6 p.m. ET (On Call)

Client Support for Net Health Optima Facilities and Home Health.

Professional Services

Data migrations and integrations, imports, exports, payroll integrations & customizations.

Service Delivery

All third-party integration requests (PCC, Matrix, AHT, etc), adding additional sites (activations), turning sites off (deactivations), and upgrading schedule.


Documentation settings or custom libraries.


Billing/contract questions, invoice/payment questions, account cancellations.

Customer Success

Liaison to all departments and escalation point.


Demonstrations, adding new business or products.

At Net Health, we are reuniting caregivers with their calling.