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Outpatient Therapy

Grow Your Rehab Therapy Practice Using Paid Ads and Search Engine Marketing

When done right, paid advertising and search engine marketing are amazing tools to reach new patients and grow your business. By applying several basic tactics, you can start using powerful digital advertising platforms like Google and Facebook to target specific audiences and help ensure a steady flow of business for your practice. Click to View […]

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Hospice

Five Key Stressors Hospice Professionals Face, with Guidance for Support

Hospice professionals help others face death and loss, while juggling interdisciplinary communications, quality compliance regulations and ever-evolving technologies. You are continually there for families and their dear ones who are passing away. But what about you? Get the eBook In caregiving professions, it is easy to get swept up in the needs of others and forget […]

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Leadership

Net Health’s CIO discusses diversity and how it can build a stronger organization

Diversity in the workplace is an on-going issue but it’s an issue with solutions. To build diversity, it takes forward-thinking initiatives, a reexamination of the hiring philosophy, and the support of the company’s decision-makers.  One such supporter of diversity in the workplace is Net Health’s CIO, Jason “JJ” James.  Recent social movements like Black Lives […]

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Our Culture

Tough Questions | Real Answers: Net Health’s Fireside Chat about Race

Net Health did something different recently. Nearly two hundred employees and their families gathered around their computer screens to take part in a landmark event in our company’s history – we called it a “Fireside Chat about Race”.  The purpose of this event was to have a truly open conversation about the controversial but relevant […]

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Industry News Employee Health Connecting Helps to Build Community

Connecting Helps to Build Community

April 30, 2018 by Patrick Colletti, Founder and Advisor, Net Health

Twice a year at Net Health we participate in a ritual observed by the whole company. New friendships emerge; old acquaintances reunite. Laughs are shared and occasionally a tear is shed. We talk about our purpose, our customers’ success, and the patients they serve. We collectively hit the pause button to create space for ideas, reflections, inspiration, music, and meals together.

Sound fun? It is.

If this sounds like an experience you’d like, then I bet we share some values about what supports a great company culture. We believe that people will flourish by engaging with relevant information, exposure to new ideas, and then having the head space to consider how to apply new insights.

 

Let’s step inside the experience.

It’s 8 a.m. The playlist curated by one of our colleagues (and in-house DJ), Abbey, creates a buzz while the barista crafts drinks that do the same. People drift in the main doors and greetings get more kinetic as the excitement and espresso start to kick in. It’s not uncommon for someone to greet a teammate with “Hey…happy Connect!”

The lights flicker, theater style, the show is about to begin. The stage hosts the first of several ad-hoc troupes of Net Health musicians. We launch with music from the lead singer of Colonizing the Cosmos (Josh, our General Counsel), Gary and Dan from account management, and Jay, our IT security officer. Right off the bat, we’re seeing our peers through a new lens.


Here are four of the key ingredients that make these experiences special:

 

Ingredient #1 Authenticity.

Developing a culture of authenticity and creativity requires a willingness to personally “go there”. 

Live music by our colleagues, a CFO that figured out a way to explain historical balance sheets in a style borrowed from Carrot Top, long-time partners sharing transparent stories of the company’s growth (including smart moves and mistakes). There’s a costume or two, strong doses of humor, and intentional pursuit of transparency throughout.

Importantly, there is a no-holds-barred Q&A with senior executives. We talk about the good, the bad, and the ugly. Questions are posed anonymously in advance or in drop boxes onsite. People are also free to simply raise a hand and ask. We answer these questions live and everything is on the table. No mysteries.

 

Ingredient #2 Context.

A shared vision for the future requires dot-connecting from the past to the present.

Be thoughtful about sharing company successes and failures, roots, values, and goals. Our talks and presentations are designed to be a springboard for people to dive past the surface and explore things on a more personal and professional level. By connecting the past with the present, and setting a vision for the future, we create a meta-narrative to sustain lasting engagement.

 

Ingredient #3 Laughter.

We spend so many of our waking hours together, let’s have fun too.

Our CONNECT events include boring corporate stuff, like scavenger hunts in a museum, an M&M logistics challenge using only straws, and videos—like a Net Health produced rap song featuring our CFO (no, he wasn’t in charge of lyrics…). There’s no better connector than laughter via shared inside jokes or the chance to reminisce over that “crazy thing” that happened. We celebrate all that is good and plant the seeds for more.

 

Ingredient #4 Engagement.

When we are informed, valued, and energized our customers experience us in the best way. 

Investing in moments where our people can connect illustrates that “connection” is a value to be reinforced—for all. Empathy, energy, humor, solution thinking, and spontaneity are all pillars of the kind of relationships we want our team to develop with clients and within the community in which they live and serve.

It is the spirit of these days that lays the foundation for the enthusiasm we extend to our clients and teammates each day. When we know one another more authentically, have context for our mission, and have some fun together then that engagement extends to our customers organically.

 


Patrick Colletti is Net Health’s President/COO and a board director. Read his other articles here.

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Filed Under: Employee Health, Industry News, Occupational Medicine, Rehab Therapy, Wound Care

About the Author

Patrick Colletti

Founder and Advisor, Net Health

Patrick has served Net Health as President for two decades. Today, as Founder and Advisor, he is equipping the growing movement of Refounders to reimagine and renew the places they live, work and play. With extensive experience in executive leadership in both for-profit and not-for-profit environments, he is passionate about driving growth while creating world-class culture. In 2021, his first book – Refounder: How Audacious Leaders Take What’s Broken and Make it Better – will be released. Current and past directorships include Net Health, Careform (ConnectiveRx), National Foundation for Teaching Entrepreneurship (NFTE), SDC, Near Health, PLF, and the Pittsburgh Technology Council. In 2010, along with CTO Chris Hayes, he won the Ernst and Young Entrepreneur of the Year award. Patrick is a graduate of Muskingum University, double majors in Business and Philosophy.


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