Thank you to all the caregivers supporting communities amid Coronavirus (COVID-19)
This page is a collection of all Net Health COVID-19-related customer communications and outreach, including best practices and helpful tips on how to conduct your business operations during the current situation. Bookmark this page and check back often for updates.
TABLE OF CONTENTS
'The courage and resourcefulness you and your teams are displaying inspire us every day.' - Josh Pickus, CEO, Net Health
Read Josh's full message here.
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Hospice
Optima Hospice
UPDATES
HOW OPTIMA HOSPICE CAN HELP
- Recent government waivers have made providing and billing for telemedicine services now available during the COVID-19 public health emergency. Learn how Optima Hospice is here to support you in caring for your patients and ensuring your business can still bill for services rendered.
- Hospice providers are recommended to check local policy requirements and guidance for telemedicine services.
WEBINARS
May 6 | Get the recording and slides HERE
Creative Ways for Hospices to Manage the COVID-19 Crisis
April 14 | Get the recording and slides HERE
Coping with COVID-19: Refueling Our Hospice Professionals
ADDITIONAL RESOURCES
- CMS
- CMS Medicare Telemedicine Fact Sheet
- Be sure to check with your local policies to determine if this covers hospice providers.
- 2019-Novel Coronavirus (COVID-19) Provider Burden Relief FAQs
- Medicare and Medicaid Programs: Policy and Regulatory Revisions in Response to the COVID-19 Public Health Emergency
- Emergency Declaration 1135 Blanket Waiver for Hospice Providers
- Guidance Memo - Exceptions and Extensions Quality Reporting and Value Based Purchasing Programs
- Interim Final Rule
- Hospice Flexibilities to Fight COVID-19
- Blanket Waivers for Health Care Providers
- Telehealth for Other Clinicians
- Testing Flexibilities
- CMS Medicare Telemedicine Fact Sheet
- NHPCO
- CDC
- Medicaid Federal Disaster Resources
- Hospice News: President Signs Bill Allowing Telehealth for Hospice Recertification
- CARES Act
- OIG Message from leadership on minimizing burdens on providers
CLIENT SUPPORT
Phone: 772-403-1301 | Email: optima-support@nethealth.com | Hours: Monday-Friday 7am-5pm MT
Occupational Medicine + Employee Health + Urgent Care
Agility
UPDATES
HOW AGILITY CAN HELP
- Recent government waivers have made providing and billing for telemedicine services relaxed during the COVID-19 public health emergency. Agility is here to support you in serving your patients, adapting your practices to ensure patient safety, and ensure that your employees are not jeopardized.
- Interested in Videoconferencing for Telehealth? Get more info HERE!
- Agility can be configured to document telemedicine services, including:
- Clinic setup for POS on CMS 1500 form
- Add telemedicine specific codes
- Workflow changes - set up a template
- Track Coronavirus exposure in Agility
- Net Health University - Agility Quicktips
- Net Health Press Releases
- Net Health Blog Posts
WEBINARS
May 20 | Get the recording and slides HERE
Embracing Telehealth Regulations within your Agility Workflows
April 13 | Get the recording and slides HERE
Tracking COVID-19 Exposures in Agility
March 24 | Get the recording HERE
Best Practices for Tracking & Monitoring Coronavirus
ADDITIONAL RESOURCES
CLIENT SUPPORT
Phone: 844-464-9348, option 3 | Email: agilitysupport@nethealth.com | *Hours: Monday-Friday 8am-9pm ET, Saturday 10am-2pm ET
*Reflects Extended Client Support Hours For quickest response times on Saturdays, please email agilitysupport@nethealth.com.
Outcomes Management
FOTO
UPDATES
HOW FOTO CAN HELP
- FOTO Best Practices:
- Utilize Interruption days as need when closing an episode
- Choosing an appropriate response when closing an episode of care under the circumstances
- Using the email feature to send surveys and capture status surveys
- Closing and re-opening an episode when patients return
WEBINARS
March 23 + March 25 | Get the recording HERE
Five Things to Do RIGHT NOW with Patient Episodes amid the COVID-19 Concerns
ADDITIONAL RESOURCES
- APTA Statement on Patient Care and Practice Management During COVID-19
- AOTA Information Pertaining to Occupational Therapy in the Era of Coronavirus (COVID-19)
CLIENT SUPPORT
Technical Support: Phone: 800-482-3686, option 2 | Email: support@fotoinc.com | Hours: Monday-Friday 8am-6pm ET
Provider Relations: Phone: 800-482-3686, option 3 | Email: pr@fotoinc.com | Hours: Monday-Friday 8am-6pm ET
Rehab Therapy
ReDoc powered by xfit
UPDATES
HOW REDOC POWERED BY XFIT CAN HELP
- Recent government waivers have made providing and billing for telemedicine services relaxed during the COVID-19 public health emergency. Learn how ReDoc powered by xfit is here to support you in caring for your patients and ensuring your business can still bill for services rendered.
- Net Health Press Releases
- Resource Center in ReDoc powered by xfit - COVID-19 Resources module
- Therapy Telemedicine during COVID-19: Billing and Compliance FAQ
- How-To Documentation
- *Be sure you are logged into ReDoc powered by xfit in a browser tab before clicking the links below for easiest navigation.
- Adding a Cancellation Reason
- Running a Cancellation Report
- Create Custom Questions
- Create Custom Forms
- Create Auto Corrects
- Adding a Visit Type
- Updating billing codes
WEBINARS
May 19 | Get the recording and slides HERE
The Great Reopening: Prepare Your Rehab Therapy Practice to THRIVE Following the Impact of COVID-19
April 30 | Get the recording and slides HERE
Building a Telehealth Program for Outpatient Rehab Therapy: Using Videoconferencing in ReDoc powered by xfit
April 23 | Get the recording and slides HERE
Marketing for Rehab Therapists During COVID-19: What to Keep, Cut, and Grow During a Crisis
April 21 | Get the recording and slides HERE
Revenue Recovery Strategies in the COVID-19 Era: 4 Cash Management Tips for Rehab Therapy Practices
April 13 | Get the recording and slides HERE
Ready, Set, Launch into Telehealth! | Lessons Learned from a Rehab Therapist
March 31 | Get the recording and slides HERE
COVID-19 | ReDoc and Telemedicine
March 26 | Get the recording HERE
Social Distancing for Rehab Therapists: Leveraging Part-B In-Home Care and Telehealth in Your COVID-19 Response
ADDITIONAL RESOURCES
- CMS
- APTA
- AOTA
- ASHA
- CDC
CLIENT SUPPORT
Phone: 844-464-9348, option 4 | Email: redocfeedback@nethealth.com | Hours: Monday-Friday 8am-8pm ET
ReDoc Classic
UPDATES
HOW REDOC CLASSIC CAN HELP
- Recent government waivers have made providing and billing for telemedicine services relaxed during the COVID-19 public health emergency. Learn how ReDoc Classic is here to support you in caring for your patients and ensuring your business can still bill for services rendered.
- Interested in Videoconferencing for Telehealth? Get more info HERE!
- Therapy Telemedicine during COVID-19: Billing and Compliance FAQ
- Ways to set up ReDoc for telemedicine visits
- Add telemedicine codes and emergency modifiers in ReDoc
WEBINARS
May 19 | Get the recording and slides HERE
The Great Reopening: Prepare Your Rehab Therapy Practice to THRIVE Following the Impact of COVID-19
May 14 | Get the recording and slides HERE
Building a Successful Telehealth Program Using ReDoc Classic
April 30 | Get the recording and slides HERE
Building a Telehealth Program for Outpatient Rehab Therapy: Using Videoconferencing in ReDoc powered by xfit
April 23 | Get the recording and slides HERE
Marketing for Rehab Therapists During COVID-19: What to Keep, Cut, and Grow During a Crisis
April 21 | Get the recording and slides HERE
Revenue Recovery Strategies in the COVID-19 Era: 4 Cash Management Tips for Rehab Therapy Practices
April 13 | Get the recording and slides HERE
Ready, Set, Launch into Telehealth! | Lessons Learned from a Rehab Therapist
March 26 | Get the recording HERE
Social Distancing for Rehab Therapists: Leveraging Part-B In-Home Care and Telehealth in Your COVID-19 Response
ADDITIONAL RESOURCES
- CMS
- APTA
- AOTA
- ASHA
- CDC
CLIENT SUPPORT
Phone: 844-464-9348, option 1 | Email: redoctechsupport@nethealth.com | Hours: Monday-Friday 8am-8pm ET
Optima Therapy for SNFs
UPDATES
HOW OPTIMA THERAPY FOR SNFs CAN HELP
- Recent government waivers have made providing and billing for telemedicine services relaxed during the COVID-19 public health emergency. Learn how Optima Therapy is here to support you in caring for your patients in the SNF setting and ensuring your business can still bill for services rendered.
- Net Health Press Release
WEBINARS
May 21 | Get the recording and slides HERE
Enabling Your SNF to Reliably Track and Report Staff Exposure During COVID-19
May 12 | Check back soon for the recording!
Virtual 2020 Optima Summit: Using Optima Therapy for COVID-19, PDPM and Clinical Pathways
April 23 | Get the recording and slides HERE
Marketing for Rehab Therapists During COVID-19: What to Keep, Cut, and Grow During a Crisis
April 21 | Get the recording and slides HERE
Revenue Recovery Strategies in the COVID-19 Era: 4 Cash Management Tips for Rehab Therapy Practices
April 3 | Get the recording HERE
Best Practices for Using Optima Therapy Related to COVID-19
March 26 | Get the recording HERE
Social Distancing for Rehab Therapists: Leveraging Part-B In-Home Care and Telehealth in Your COVID-19 Response
ADDITIONAL RESOURCES
- Medicare Fee-for-Service (FFS) Response to the Public Health Emergency on the Coronavirus (COVID-19)
- CMS
- CDC
- Acknowledgement of new specific ICD-10-CM code for COVID-19
- Soon this new ICD-10 code will be scripted out to all Optima environments.
- State and Territorial Health Departments
- Acknowledgement of new specific ICD-10-CM code for COVID-19
- AHCA + NCAL: The Role of PT, OT, SLP during COVID-19
- NASL
CLIENT SUPPORT
Phone: 772-403-1301 | Email: optima-support@nethealth.com | Hours: Monday-Friday 8am-9pm ET, *Saturday-Sunday 8am-6pm ET
*On-call client support hours
Wound Care
WoundExpert
UPDATES
HOW WOUNDEXPERT CAN HELP
- Recent government waivers have made providing and billing for telemedicine services relaxed during the COVID-19 public health emergency. Learn how WoundExpert is here to support you in caring for your patients and ensuring your business can still bill for services rendered.
- WoundExpert can be configured to document telemedicine services, including:
- Create a new visit type for telemedicine
- Create smart telemedicine workflows
- Utilize WoundExpert's Patient Portal
- How-To Documentation
- *Be sure you are logged into WoundExpert in a browser tab before clicking the links below for easiest navigation.
- Workflow Facility Admin
- Patient Portal
- Progress Note Templates
- Custom Questions
- Custom Forms
- Updating billing codes
- Connections
WEBINARS
April 23 | Get the recording and slides HERE
Deep Dive: Videoconferencing for Teleheath in Wound Care
April 16 | Get the recording and slides HERE
Triaging Teleheath in Wound Care: Embracing the Regulations within your WoundExpert Workflows
March 31 | Get the recording and slides HERE
Incorporating WoundExpert Portal Into Your Workflow
March 27 | Get the recording and slides HERE
Expanded Telehealth Services Offer Smart Wound Care Workflows
ADDITIONAL RESOURCES
- Wound Care Telehealth during COVID-19 - Billing and Compliance FAQ
- WoundExpert Patient Portal Hand-Out
- 5 Steps to Optimize Your WoundExpert Patient Portal
- CMS
- CMS Medicare Telemedicine Fact Sheet
- CMS Issues Frequently Asked Questions to Assist Medicare Providers
- Telehealth Benefits in Medicare
- CMS Sends More Detailed Guidance to Providers about COVID-19
- Relief for Clinicians, Providers, Hospitals and Facilities Participating in Quality Reporting Programs
- CMS News Alert March 26, 2020
- Trump Admin Engages America's Hospitals in Unprecedented Data Sharing
- Trump Admin Makes Sweeping Regulatory Changes to Help U.S. Healthcare System Address COVID-19 Patient Surge
- CMS News Alert March 31, 2020
- CDC
- Advances in Skin & Wound Care
CLIENT SUPPORT
Phone: 844-464-9348, option 2 | Email: feedback@nethealth.com | Hours: Monday-Friday 8am-8pm ET
For assistance optimizing your WoundExpert platform and workflows, contact the Net Health 360 Professional Services team at NH360WoundExpert@nethealth.com.