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Hospice

Five Key Stressors Hospice Professionals Face, with Guidance for Support

Hospice professionals help others face death and loss, while juggling interdisciplinary communications, quality compliance regulations and ever-evolving technologies. You are continually there for families and their dear ones who are passing away. But what about you? Get the eBook In caregiving professions, it is easy to get swept up in the needs of others and forget […]

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SNF & Senior Living Therapy
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About

Jason JJ James, CIO, SME blog image
Leadership

Net Health’s CIO discusses diversity and how it can build a stronger organization

Diversity in the workplace is an on-going issue but it’s an issue with solutions. To build diversity, it takes forward-thinking initiatives, a reexamination of the hiring philosophy, and the support of the company’s decision-makers.  One such supporter of diversity in the workplace is Net Health’s CIO, Jason “JJ” James.  Recent social movements like Black Lives […]

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Net Health's Fireside Chat on Race blog image
Our Culture

Tough Questions | Real Answers: Net Health’s Fireside Chat about Race

Net Health did something different recently. Nearly two hundred employees and their families gathered around their computer screens to take part in a landmark event in our company’s history – we called it a “Fireside Chat about Race”.  The purpose of this event was to have a truly open conversation about the controversial but relevant […]

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About Net Health

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Agility

844.464.9348

CliniSign

772.403.1301

Hospice

855.417.1420

Net Health U

Optima Therapy

772.403.1301

Net Health Therapy
(formerly ReDoc)

844.464.9348

Net Health Wound Care
 (formerly WoundExpert)

844.464.9348

Schedule a Demo
COVID-19

Thank you to all the caregivers supporting communities amid Coronavirus (COVID-19)

This page is a collection of all Net Health COVID-19-related customer communications and outreach, including best practices and helpful tips on how to conduct your business operations during the current situation. Bookmark this page and check back often for updates.

TABLE OF CONTENTS

Therapy
Wound Care
Occ Med + Employee Health
Hospice
Outcomes Management

'The courage and resourcefulness you and your teams are displaying inspire us every day.' - Josh Pickus, CEO, Net Health

Read Josh's full message here.

CONFIDENTIAL PROPERTY OF NET HEALTH SYSTEMS, INC.
This webpage is the property of Net Health. It contains proprietary and confidential information. Do not share this information or webpage link without the express written consent of Net Health.

Hospice

Optima Hospice

UPDATES

HOW OPTIMA HOSPICE CAN HELP

  • Recent government waivers have made providing and billing for telemedicine services now available during the COVID-19 public health emergency. Learn how Optima Hospice is here to support you in caring for your patients and ensuring your business can still bill for services rendered.
    • Hospice providers are recommended to check local policy requirements and guidance for telemedicine services.

WEBINARS

May 6 | Get the recording and slides HERE
Creative Ways for Hospices to Manage the COVID-19 Crisis

April 14 | Get the recording and slides HERE
Coping with COVID-19: Refueling Our Hospice Professionals

ADDITIONAL RESOURCES

CLIENT SUPPORT

Phone: 772-403-1301 | Email: optima-support@nethealth.com | Hours: Monday-Friday 7am-5pm MT

Occupational Medicine + Employee Health + Urgent Care

Agility

UPDATES

HOW AGILITY CAN HELP

WEBINARS

May 20 | Get the recording and slides HERE
Embracing Telehealth Regulations within your Agility Workflows 

April 13 | Get the recording and slides HERE
Tracking COVID-19 Exposures in Agility

March 24 | Get the recording HERE
Best Practices for Tracking & Monitoring Coronavirus

ADDITIONAL RESOURCES

CLIENT SUPPORT

Phone: 844-464-9348, option 3 | Email: agilitysupport@nethealth.com | *Hours: Monday-Friday 8am-9pm ET, Saturday 10am-2pm ET

*Reflects Extended Client Support Hours For quickest response times on Saturdays, please email agilitysupport@nethealth.com.

Outcomes Management

FOTO

UPDATES

HOW FOTO CAN HELP

  • FOTO Best Practices:
    • Utilize Interruption days as need when closing an episode
    • Choosing an appropriate  response when closing an episode of care under the circumstances
    • Using the email feature to send surveys and capture status surveys
    • Closing and re-opening an episode when patients return

WEBINARS

March 23 + March 25 | Get the recording HERE
Five Things to Do RIGHT NOW with Patient Episodes amid the COVID-19 Concerns

ADDITIONAL RESOURCES

CLIENT SUPPORT

Technical Support: Phone: 800-482-3686, option 2 | Email: support@fotoinc.com | Hours: Monday-Friday 8am-6pm ET

Provider Relations: Phone: 800-482-3686, option 3 | Email: pr@fotoinc.com | Hours: Monday-Friday 8am-6pm ET

Rehab Therapy

ReDoc powered by xfit

UPDATES

HOW REDOC POWERED BY XFIT CAN HELP

WEBINARS

May 19 | Get the recording and slides HERE
The Great Reopening: Prepare Your Rehab Therapy Practice to THRIVE Following the Impact of COVID-19

April 30 | Get the recording and slides HERE
Building a Telehealth Program for Outpatient Rehab Therapy:  Using Videoconferencing in ReDoc powered by xfit

April 23 | Get the recording and slides HERE
Marketing for Rehab Therapists During COVID-19: What to Keep, Cut, and Grow During a Crisis

April 21 | Get the recording and slides HERE
Revenue Recovery Strategies in the COVID-19 Era:  4 Cash Management Tips for Rehab Therapy Practices

April 13 | Get the recording and slides HERE
Ready, Set, Launch into Telehealth! | Lessons Learned from a Rehab Therapist

March 31 | Get the recording and slides HERE
COVID-19 | ReDoc and Telemedicine

March 26 | Get the recording HERE
Social Distancing for Rehab Therapists: Leveraging Part-B In-Home Care and Telehealth in Your COVID-19 Response

ADDITIONAL RESOURCES

CLIENT SUPPORT

Phone: 844-464-9348, option 4 | Email: redocfeedback@nethealth.com | Hours: Monday-Friday 8am-8pm ET

ReDoc Classic

UPDATES

HOW REDOC CLASSIC CAN HELP

WEBINARS

May 19 | Get the recording and slides HERE
The Great Reopening: Prepare Your Rehab Therapy Practice to THRIVE Following the Impact of COVID-19

May 14 | Get the recording and slides HERE
Building a Successful Telehealth Program Using ReDoc Classic

April 30 | Get the recording and slides HERE
Building a Telehealth Program for Outpatient Rehab Therapy:  Using Videoconferencing in ReDoc powered by xfit

April 23 | Get the recording and slides HERE
Marketing for Rehab Therapists During COVID-19: What to Keep, Cut, and Grow During a Crisis

April 21 | Get the recording and slides HERE
Revenue Recovery Strategies in the COVID-19 Era:  4 Cash Management Tips for Rehab Therapy Practices

April 13 | Get the recording and slides HERE
Ready, Set, Launch into Telehealth! | Lessons Learned from a Rehab Therapist

March 26 | Get the recording HERE
Social Distancing for Rehab Therapists: Leveraging Part-B In-Home Care and Telehealth in Your COVID-19 Response

ADDITIONAL RESOURCES

CLIENT SUPPORT

Phone: 844-464-9348, option 1 | Email: redoctechsupport@nethealth.com | Hours: Monday-Friday 8am-8pm ET

Optima Therapy for SNFs

UPDATES

HOW OPTIMA THERAPY FOR SNFs CAN HELP

WEBINARS

June 9 | Get the recording and slides HERE
The Three C's - COVID-19, Care Paths, and Competencies for Long-Term Care

May 21 | Get the recording and slides HERE
Enabling Your SNF to Reliably Track and Report Staff Exposure During COVID-19

May 12 | Check back soon for the recording!
Virtual 2020 Optima Summit:  Using Optima Therapy for COVID-19, PDPM and Clinical Pathways

April 23 | Get the recording and slides HERE
Marketing for Rehab Therapists During COVID-19: What to Keep, Cut, and Grow During a Crisis

April 21 | Get the recording and slides HERE
Revenue Recovery Strategies in the COVID-19 Era:  4 Cash Management Tips for Rehab Therapy Practices

April 3 | Get the recording HERE
Best Practices for Using Optima Therapy Related to COVID-19

March 26 | Get the recording HERE
Social Distancing for Rehab Therapists: Leveraging Part-B In-Home Care and Telehealth in Your COVID-19 Response

ADDITIONAL RESOURCES

CLIENT SUPPORT

Phone: 772-403-1301 | Email: optima-support@nethealth.com | Hours: Monday-Friday 8am-9pm ET, *Saturday-Sunday 8am-6pm ET

*On-call client support hours

Wound Care

WoundExpert

UPDATES

HOW WOUNDEXPERT CAN HELP

WEBINARS

April 23 | Get the recording and slides HERE
Deep Dive: Videoconferencing for Teleheath in Wound Care

April 16 | Get the recording and slides HERE
Triaging Teleheath in Wound Care: Embracing the Regulations within your WoundExpert Workflows 

March 31 | Get the recording and slides HERE
Incorporating WoundExpert Portal Into Your Workflow

March 27 | Get the recording and slides HERE
Expanded Telehealth Services Offer Smart Wound Care Workflows

ADDITIONAL RESOURCES

CLIENT SUPPORT

Phone: 844-464-9348, option 2 | Email: feedback@nethealth.com | Hours: Monday-Friday 8am-8pm ET

For assistance optimizing your WoundExpert platform and workflows, contact the Net Health 360 Professional Services team at NH360WoundExpert@nethealth.com.