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Outpatient Therapy

Grow Your Rehab Therapy Practice Using Paid Ads and Search Engine Marketing

When done right, paid advertising and search engine marketing are amazing tools to reach new patients and grow your business. By applying several basic tactics, you can start using powerful digital advertising platforms like Google and Facebook to target specific audiences and help ensure a steady flow of business for your practice. Click to View […]

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Hospice

Five Key Stressors Hospice Professionals Face, with Guidance for Support

Hospice professionals help others face death and loss, while juggling interdisciplinary communications, quality compliance regulations and ever-evolving technologies. You are continually there for families and their dear ones who are passing away. But what about you? Get the eBook In caregiving professions, it is easy to get swept up in the needs of others and forget […]

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Leadership

Net Health’s CIO discusses diversity and how it can build a stronger organization

Diversity in the workplace is an on-going issue but it’s an issue with solutions. To build diversity, it takes forward-thinking initiatives, a reexamination of the hiring philosophy, and the support of the company’s decision-makers.  One such supporter of diversity in the workplace is Net Health’s CIO, Jason “JJ” James.  Recent social movements like Black Lives […]

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Our Culture

Tough Questions | Real Answers: Net Health’s Fireside Chat about Race

Net Health did something different recently. Nearly two hundred employees and their families gathered around their computer screens to take part in a landmark event in our company’s history – we called it a “Fireside Chat about Race”.  The purpose of this event was to have a truly open conversation about the controversial but relevant […]

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Hospice

How Does Your Hospice Rank in Patient Care?

March 17, 2021 by Net Health

Patient care is a priority for hospices everywhere. That’s because one of the key goals for hospices is to bring comfort and solace to patients who are under the care of nurses and medical staff. But as hospices look to improve their interactions with patients while simultaneously addressing their end-of-life wishes and needs, there are a few valuable metrics that can help identify ways to maximize patient-centered care.

As a way of providing up-to-date information, the Centers for Medicare & Medicaid Services (CMS) created a comprehensive database of nationwide hospices with detailed rankings on categories such as “emotional and spiritual support” and “treating the patient with respect.”1 Additionally, these categories are broken down even further, and offer greater insight about the importance of end-of-life conversations and discussing a patient’s personal needs with them.

With all of this in mind, here’s a look at how hospices can aim for a higher ranking according to the CMS database:

Offer Valuable, Emotional Support 

Being fully present and available to hospice patients is important to helping them feel validated and understood. Surprisingly, though, this doesn’t always happen. For example, a survey conducted by the Massachusetts Serious Illness Care Coalition found that only one-quarter of individuals with serious health conditions discuss their end-of-life wishes with their medical team.2  There is always room for improvement – and hospices can benefit from making room for these conversations and offering emotional support as part of patient-centered care. 

Create a Safe Space for a Patient’s Spiritual Beliefs

When end-of-life conversations do occur, sometimes the focus can turn to one’s spiritual beliefs, or lack thereof. Within their ranking database, CMS notes that “patients and caregivers should have the opportunity to discuss their spiritual and religious needs, beliefs and values to help ensure these care needs are met.” Whether the patient’s desires are focused around these areas or elsewhere, the goal is to establish ongoing, clear, two-way communication and help them feel like they have a safe space to share their spiritual thoughts and ponderings.

Respect a Patient’s Needs

When creating a seamless process to start an end-of-life conversation, it is also equally important to assess the patient’s preferences and desires and document the conversation. Be open and receptive to listening to their needs. Once a patient’s needs are identified, the type of plans that can be put in place to fulfill them can then be discussed with key caretakers. More than anything else, this will help hospice patients feel that their final wishes are being understood and honored.

By taking the aforementioned factors into consideration, hospices can optimize outcomes and enhance patient-centered care, and in turn, receive a higher ranking all around. 

4 Tips to Embrace Patient-Centered Hospice Care

Insights for Hospice Personalized Care and Support

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References:

1 U.S. Centers for Medicare and Medicaid Services, ”Medicare.gov Care Compare,” 2020.
2 Hospice News, “End-of-Life Experts Call for Expansion of Patient-Centered, Goal-Concordant Care,” December 22, 2020.

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