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Outpatient Therapy

Grow Your Rehab Therapy Practice Using Paid Ads and Search Engine Marketing

When done right, paid advertising and search engine marketing are amazing tools to reach new patients and grow your business. By applying several basic tactics, you can start using powerful digital advertising platforms like Google and Facebook to target specific audiences and help ensure a steady flow of business for your practice. Click to View […]

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Five Key Stressors Hospice Professionals Face, with Guidance for Support

Hospice professionals help others face death and loss, while juggling interdisciplinary communications, quality compliance regulations and ever-evolving technologies. You are continually there for families and their dear ones who are passing away. But what about you? Get the eBook In caregiving professions, it is easy to get swept up in the needs of others and forget […]

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Net Health’s CIO discusses diversity and how it can build a stronger organization

Diversity in the workplace is an on-going issue but it’s an issue with solutions. To build diversity, it takes forward-thinking initiatives, a reexamination of the hiring philosophy, and the support of the company’s decision-makers.  One such supporter of diversity in the workplace is Net Health’s CIO, Jason “JJ” James.  Recent social movements like Black Lives […]

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Tough Questions | Real Answers: Net Health’s Fireside Chat about Race

Net Health did something different recently. Nearly two hundred employees and their families gathered around their computer screens to take part in a landmark event in our company’s history – we called it a “Fireside Chat about Race”.  The purpose of this event was to have a truly open conversation about the controversial but relevant […]

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Blog Posts Tips to Delivering Person-Centered Hospice Care

Tips to Delivering Person-Centered Hospice Care

October 30, 2017 by Net Health

Individuals battling a terminal illness who are receiving end-of-life care require a treatment plan that is centered on their needs. That might include a person’s goals, preferences, cultural and faith-based traditions, family situation and overall values.

This is the basis behind person-centered hospice care—a care model that is gaining recognition within the healthcare industry, and has received support from organizations like the American Association of Retired Persons (AARP) and the American Society on Aging.

How can your agency approach this care model and ensure success in delivering person-centered care? Below are a few key considerations.

Involve Family Caregivers
From the get-go, friends and family caregivers should be involved in the assessment and care-planning stages, as they are the main source of help for hospice patients who require daily assistance, according to the AARP. In fact, the AARP highlights how in some situations, they may help the patient in understanding and negotiating interactions with health care professionals, and serve as the patient’s eyes and ears, recognizing changes in symptoms and function that could require a change in the care plan.

Consider the Patient’s Values
Respecting a patient’s individual needs, values and preferences is the goal to providing person-centered care. It’s not only respectful to the patient, hospices are now being measured on it. As part of the new Hospice Compare site, patient preferences are included as part of the quality measures used to rate hospice providers. More than ever, the success of hospice agencies will depend on taking a person-centered approach.

Leverage Technology
Point-of-care software not only streamlines documentation, it ensures the patient remains front and center by guiding clinicians to develop and follow a precise care plan, while staying compliant. It also helps in other areas of the patient experience. For example, it can take four to six hours to do an initial patient assessment during the admissions process. This is not only tedious for staff, it adds strain to an already difficult and emotional process. Having the right EMR technology in place can cut this time down by more than half—easing the admissions process and improving the overall quality of care.

Support Decision Making
To address a patient’s changing needs, it’s important to support decision making across the care team with access to timely and accurate information and tools. Part of achieving this is considering how greater business intelligence can drive smarter, more person-centered decisions. EMR solutions with real-time reporting can give hospices the visibility they need to improve patient care. For instance, using snapshots of agency metrics—including current census data, average length of stay, clinician activity and more—hospices can address issues before they escalate, such as leaving patients on hospice service too long or mismanagement of medications. They can also dive into the data to uncover opportunities for training or process improvements that enhance the patient experience.

For more information on how EMR technology can support your hospice, download our eBook, Seven Ways the Right Hospice EMR Solution Can Reduce Risk and Give You a Peace of Mind.

 

 

 

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