{Straight talk for clients}
This month we’re talking about your facility’s appointments. Specifically, tactics to mitigate missed visits. The benefits are two-fold: 1) patients that adhere to their plan of care are more likely to have optimal outcomes; and 2) revenue recouped by stemming the tide of missed visits will impact your bottom line. In fact, you could see a significant increase in revenue if you’re an HBO facility. Read on to see how a simple solution integrated with WoundExpert can help.
January 2016
Dear WoundExpert,
Despite providing top-notch care, we have patients that cancel or miss appointments. This impacts our ability to effectively continue treatment of those patients, disrupts our daily workflow, and has a negative financial impact on our business. What is the best way to remind patients about upcoming appointments?
The Scenario
Your facility is losing time.
- You may have a staff member calling every patient scheduled for appointments each business day. What if you can’t reach the patient? You need to call back!
- Assume this effort takes one hour per day—you’re spending up to 20 hours per month manually contacting patients to remind them of scheduled visits.
You’re facility is also losing money.
- Each missed wound care visit is a loss of $225.55 in reimbursement. Assuming an average number of 18 missed visits per month, annual revenue loss is estimated to be $48,719.
- If you also provide HBO treatments, each missed HBO visit is a loss of $430.84 in reimbursement. Also assuming 18 missed visits per month, annual revenue loss associated with missed HBO visits is estimated to be $93,061!
The Solution
The WoundExpert team integrated an automated appointment reminder system. Highlights include:
- Scheduling information is automatically extracted from WoundExpert
- You determine what information is relayed in the message, and if it is your voice or text-to-speech
- You determine the best communication method (phone call, email message, or text)
- It tracks unanswered calls and tries back later
- An online portal provides reporting
And, yes, it is secure and HIPAA compliant.
Call to Action
Learn more about purchasing appointment reminders through your WoundExpert account executive.
Complete this quick form and they will reach out to you.
WoundExpert Experts
This month’s contributor was Kim Anderson, WoundExpert Product Manager.
Did you know?
Each month this section features a favorite quick tip from a team member. This one is
brought to you by Paul Schillinger, Tier 1 Client Advocate, WoundExpert Customer Service.
Have you heard that improved Order Sets are now available within the Product tab on Physician Orders?
Order Sets help to support specific wound care conditions and increase data entry efficiency (for real!). To learn more, check out the recorded Product Ordering webinars available on the Online Training tab of the WoundExpert Help link.
Please contact WoundExpert Client Services at Feedback@nhsinc.com if you have any questions.
Q4 Survey: Raffle Winner
Thanks, everyone, for your input in the December 2015 edition of our WoundExpert Product Satisfaction Survey. The raffle winner, Matthew B. Schumer, MD, is tracking his steps with his new Fitbit Flex while spending his $300 Amex gift card! We appreciate your thoughtful contributions to the survey and love that you’re a WoundExpert customer.
