• Skip to primary navigation
  • Skip to main content
  • Skip to footer

Net Health

Purpose-built EMR Software + Solutions for Outpatient Care

Home

Solutions

Software and Services

Therapy
  • Software
    • Acute Care
    • Hospital Outpatient
    • Private Practice
    • Skilled Nursing Facilities
    • Home Health
  • Services
    • Digital Marketing Solutions
Wound Care
  • Software
    • Hospital Inpatient
    • Hospital Outpatient
    • Post-Acute & Private Practice
    • Clinical Trials
  • Analytics
    • Data Solutions
  • Services
    • Digital Marketing Solutions
Employee Health &
Occupational Medicine
  • Software
    • Employee Health for Hospitals
    • Employee Health for SNF & Senior Living
    • Occupational Medicine
  • Services
    • Digital Marketing Solutions
Hospice
  • Software
    • EHR for Hospice
  • Services
    • Digital Marketing Solutions

Resources

Net Health Resources Page, Webinar, green image
Outpatient Therapy

Grow Your Rehab Therapy Practice Using Paid Ads and Search Engine Marketing

When done right, paid advertising and search engine marketing are amazing tools to reach new patients and grow your business. By applying several basic tactics, you can start using powerful digital advertising platforms like Google and Facebook to target specific audiences and help ensure a steady flow of business for your practice. Click to View […]

Click to View Webinar
Net Health Resources Page, check mark, red image
Hospice

Five Key Stressors Hospice Professionals Face, with Guidance for Support

Hospice professionals help others face death and loss, while juggling interdisciplinary communications, quality compliance regulations and ever-evolving technologies. You are continually there for families and their dear ones who are passing away. But what about you? Get the eBook In caregiving professions, it is easy to get swept up in the needs of others and forget […]

Get the eBook
Sales: 800.411.6281
Please make a solution selection below and we will be in touch with you to schedule a demo.

Blogs + Articles

Browse all blogs
SNF & Senior Living Therapy
Outpatient Therapy
Home Health Therapy
Wound Care
Employee Health
Occupational Medicine
Hospice

Resources

Resource Hub
Webinars
Videos
Case Studies
eBooks
White Papers

About

Jason JJ James, CIO, SME blog image
Leadership

Net Health’s CIO discusses diversity and how it can build a stronger organization

Diversity in the workplace is an on-going issue but it’s an issue with solutions. To build diversity, it takes forward-thinking initiatives, a reexamination of the hiring philosophy, and the support of the company’s decision-makers.  One such supporter of diversity in the workplace is Net Health’s CIO, Jason “JJ” James.  Recent social movements like Black Lives […]

Read More
Net Health's Fireside Chat on Race blog image
Our Culture

Tough Questions | Real Answers: Net Health’s Fireside Chat about Race

Net Health did something different recently. Nearly two hundred employees and their families gathered around their computer screens to take part in a landmark event in our company’s history – we called it a “Fireside Chat about Race”.  The purpose of this event was to have a truly open conversation about the controversial but relevant […]

Read More

About Net Health

Company
Leadership
Partners
Careers
Press Releases

Contact

Login

Agility

844.464.9348

CliniSign

772.403.1301

Hospice

855.417.1420

Net Health U

Optima Therapy

772.403.1301

Net Health Therapy
(formerly ReDoc)

844.464.9348

Net Health Wound Care
 (formerly WoundExpert)

844.464.9348

Schedule a Demo
Private Practice Therapy

Why Telehealth is the New Normal and How to Get Started

April 20, 2020 by Net Health

When advocating for telehealth in a recent Net Health webinar, rehab therapist and telehealth pioneer David Grigsby, MPT, cert MDT, uses the fast food pizza delivery company Domino’s as an example of how providing convenience can keep a company from going under in tough times.

Grigsby explained that when Domino’s started to fall in the fast food pizza delivery market and had to start closing down stores, they reacted by not only improving the quality of their pizza, but also by providing an app that offered convenience. Consumers could use the app to order their pizza whenever they wanted or wherever they were, and they could pay for the pizza before it arrived.

“Their market share went up dramatically, and they became the number one pizza fast food chain,” Grigsby said, citing his friend and fellow physical therapist Rob Vining, MSPT, another telehealth advocate, who said: “People will choose convenience every time if the outcomes are the same or better.”

“Domino’s saw that,” Grigsby noted. “The question I have for us as rehab therapists, is are we going to see that, through this time?” Grigsby challenged rehab therapists to follow the pizza chain’s example.

“As many of us are transitioning to telehealth, if people see the convenience of these telehealth visits, and they’re getting great outcomes, are they going to want to go back to the clinic, or will they want to keep telehealth visits?” Grigsby asks. “And if you go back to your old ways, will you lose business because of the guy next door to you, who’s continuing telehealth visits?”

Tips for Getting Started with Telehealth

In the webinar Grigsby, co-owner of Tennessee-based Midsouth Orthopaedic Rehab, offered advice for rehab therapists interested in leveraging telehealth to maintain continuity of care and keep their businesses going.

“Very few of us are trained in telehealth, but most of us will have to learn before this is all over,” said webinar host Doug Cundiff, MPT, MPH, vice president of Net Health’s 360 Professional Services, which supports clients of Net Health’s ReDoc® powered by xfit® EHR solution. “We want to make sure we are arming clients with tools to make themselves more accessible and to have a larger outreach.”

Grigsby highlighted key information about telehealth as well as actions and suggested steps to take for setting up a telehealth service. Here are some of the tips he offered during the webinar:

• Select a platform with options that make the experience easy and convenient for patients. Make sure the platform enables a convenient login for your patients that can be sent via email or text, or through an app that allows you to connect to your patient simply and easily. You’ll need options for sharing your screen and recording. “We have a platform where all we have to do is send out a link to a page where the patient types in their name and connects right to us,” Grigsby shared. “Try to give them that one-click link.”

• If you can, try to use an EMR that allows you to collect payments. Ideally, you should be able to collect payments up front, or at minimum, you should have a system that processes collections, whether you’re getting paid by the insurance company or by the patient via copay or cash.

• Check with each insurance company you are contracted with to understand requirements. “It’s imperative, and I can’t repeat this more, that you call your insurance companies,” Grigsby stressed. “You need to understand your requirements for in-person visits vs. telehealth, direct access and scope of practice.” He explained that each insurance company is different. Some may require patients to have an in-person visit the first time, which in turn may limit your ability to be a telehealth only practice.

• Talk to each insurance company about what modifiers you need to use when filing claims. You will use modifiers differently than with typical outpatient therapy, and insurance companies will differ in the codes required for reimbursement for telehealth.

• Know your state laws. While telehealth is legal in all 50 states, each state has its own restrictions, laws and policies. Some states may require referrals, for instance. Be aware that state laws can differ from insurance requirements. A good source of information for state laws is the Center for Connected Health Policy.

Grigsby also shares information about Medicare reimbursement for telehealth, phone consultations and e-visits, documenting and billing, parity law, PT Compact standards and how to develop new ways to assess and treat patients via telehealth. View the webinar.

To support healthcare organizations during the COVID-19 pandemic, Net Health recently rolled out a telehealth option to its ReDoc® powered by xfit® EHR for rehab therapists in hospitals and private practices, as well as its WoundExpert® EHR for outpatient and independent wound care providers. Learn more about the telehealth offering.

Related

61
SHARES
LinkedinShareTweetMailPrint

Filed Under: Blog Posts Tagged With: Private Practice, Rehab Therapy, TeleHealth, Webinar

Subscribe and See More

  • This field is for validation purposes and should be left unchanged.

Footer

About

  • Company
  • Leadership
  • Careers
  • Locations
  • Our Culture | The Buzz
  • Press Releases

Resources

  • Resource Hub
  • Our Blog
  • Client Services

Care Settings

  • Hospital
  • Post-Acute Care
  • Private Practice

Sales

800.411.6281

Copyright © 2021 · Net Health · Sitemap · Privacy Policy