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Outpatient Therapy

Grow Your Rehab Therapy Practice Using Paid Ads and Search Engine Marketing

When done right, paid advertising and search engine marketing are amazing tools to reach new patients and grow your business. By applying several basic tactics, you can start using powerful digital advertising platforms like Google and Facebook to target specific audiences and help ensure a steady flow of business for your practice. Click to View […]

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Hospice

Five Key Stressors Hospice Professionals Face, with Guidance for Support

Hospice professionals help others face death and loss, while juggling interdisciplinary communications, quality compliance regulations and ever-evolving technologies. You are continually there for families and their dear ones who are passing away. But what about you? Get the eBook In caregiving professions, it is easy to get swept up in the needs of others and forget […]

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Leadership

Net Health’s CIO discusses diversity and how it can build a stronger organization

Diversity in the workplace is an on-going issue but it’s an issue with solutions. To build diversity, it takes forward-thinking initiatives, a reexamination of the hiring philosophy, and the support of the company’s decision-makers.  One such supporter of diversity in the workplace is Net Health’s CIO, Jason “JJ” James.  Recent social movements like Black Lives […]

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Tough Questions | Real Answers: Net Health’s Fireside Chat about Race

Net Health did something different recently. Nearly two hundred employees and their families gathered around their computer screens to take part in a landmark event in our company’s history – we called it a “Fireside Chat about Race”.  The purpose of this event was to have a truly open conversation about the controversial but relevant […]

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Hospice

3 Ways EHRs Can Help with Hospice Workflow and Communication

February 18, 2021 by Net Health

In a hospice setting, workflow and communication can be some of the biggest pain points. The recent move toward remote work has complicated matters even further, but these problems have been around for a long time. 

A lot of this comes down to the well-known technology gap present across the industry.1 Put simply, many providers remain stuck in the past and are in dire need of modernization. Instead of streamlined systems and responsive platforms, employees across the industry are forced to rely on workarounds and solutions that were built for other users.

Those that have made the leap forward, are reaping rewards. Time and time again, we see that hospices that commit to a digital transformation realized practical benefits across their operations and in their day-to-day work.

This isn’t to say that technology can solve everything. But along with implementing the right strategies, having the right tools in place can help hospice agencies improve in so many ways, including workflow and communication. 

Below, let’s look at a few ways that today’s leading tech solutions can make progress in both of these key areas:

1. Implementing EHRs Built Just for Hospices

Generic EHR software systems are a surefire path to inefficient workflows. Even small issues — like digital forms including unnecessary fields to fill out — can be cumbersome, and hospice professionals face frustrating workarounds.

Using a specialized EHR solution designed for hospice care is a dream by comparison. Purpose-built solutions used as they were meant to be instantly allow workflow efficiencies to come naturally. Vital patient info is available instantly, compliance-focused alerts can be set up, and interdisciplinary group (IDG) preparation can be automated.

Not only is everything streamlined and easier to manage with a system that’s up for the job, but the ultimate result is making it easier for clinicians to collaborate and focus on their greatest responsibility: caring for their patients.

2. Leveraging Centralized Views and Dashboards

Even sector-focus systems can be a hassle. Older systems often force hospice workers to dig around in databases, finicky menus, and hard-to-uncover pages to find key info. This is time they will never get back and can lead to frustration, burnout, and even turnover, which can pose severe challenges across the hospice business.2

It’s amazing how big a difference some small upgrades can make. Just by having modern, user-friendly dashboards, for example, users are greatly empowered by having everything at a glance. If employees have everything they need available right when they need it, teams can quickly make vital decisions and move forward with confidence that everyone is up to date with the latest information.

By itself, having dashboards that display charts with patient conditions and care-related statistics or offer document assessments and hospice item sets on a single screen won’t ensure that everything else runs perfectly. But it can be transformational improvement for workflow when implemented properly. This alone can really help a provider move toward a more holistic approach to interdisciplinary care.

3. Documenting and Communicating Daily Work

Good communication relies on sharing information efficiently and maintaining visibility into what teammates are doing. This makes the documentation of daily work important to keeping everyone up to speed. Any system that reduces this ongoing challenge for clinicians and actually encourages them to report in a timely fashion will keep everything running smoothly.

Additionally, poor documentation can invite regulatory risk. Interventions and patient care generally should be tied to a care plan, and any documentation lapses may make it harder to prove the medical necessity and hospice eligibility. 

When you add it all up, the benefits are overwhelming. Every hospice has a lot to gain from any form of technology proven to introduce efficiency, enhance ease of use, and provide intuitive dashboards and automated processes. 

Want to learn more? Find out how Optima Hospice solution can transform your operations today.

5 Key Stressors Hospice Professionals Face, with Guidance for Support

By Joy Berger, DMA, FT, BCC, MT-BC, Founder and CEO of Composing Life out of Loss

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References:

1 Hospice News, “Why Hospices Must Catch Up When It Comes To Communication,” November 2, 2020

2 Hospice News, “Hospices Focus on Staff to Cut Turnover During Pandemic,” April 30, 2020

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