PointClickCare Marketplace- Integration FAQs
What clients need to know about the changes to the Optima Integration with PointClickCare.
Beginning May 1, 2026, Net Health will commence billing all currently enabled PointClickCare (“PCC”) integrated sites at an initial rate of $18.50 per site per month.
- This introductory rate applies to all active integrated sites
- As your sites migrate to the PCC Marketplace API, you will be asked to indicate whether each site will opt in or opt out of Therapy Tab data sharing within PCC (see additional details below)..
- Ongoing monthly fees will be adjusted based on this data-sharing selection.
PCC will bill Net Health directly for all integration fees, and starting May 1, 2026, we’ll pass those fees straight through to you based on your agreement with Net Health.
Yes. Beginning May, 1 2026 PointClickCare will begin charging Net Health for each site using Optima that is integrated with PointClickCare’s EHR and per our contract we’ll be passing that charge directly to our customers that are integrated with PointClickCare’s EHR.
No, these new fees are in addition to any fees currently being paid by clients to Net Health for PointClickCare integrations.
The integration is transitioning to an integration through PointClickCare’s Marketplace, which includes vendor integration fees. PointClickCare bills these fees to Net Health , and in accordance with our contract terms, the fees are then passed along to the facility.
These fees are not related to the new PointClickCare Marketplace API integration. Beginning May 1, 2026, the fees are being applied across all third-party integrations.
PCC is transitioning Net Health to their Marketplace APIs as part of a platform modernization initiative. Net Health is updating the current integration to use the PCC Marketplace APIs. This updated integration improves performance, security, reliability, and scalability, and streamlines how information is exchanged between Net Health Optima and PCC.
The Marketplace API-based integration is more reliable than the current integration and should not have the same issues experienced prevbiosuly. In addition, the API integration enables therap documentation to be sent to PointClickCare, giving PointClickCare users visilbity into therapy information directly within their workflow. This also provides a foundation for future enhnacements, including the potential to receive patient clinical information from PointClicKCare into Net Health Optima.
The update focuses on behind-the-scenes improvements, including enhanced performance, security, reliability, and scalability, and streamlines how information is exchanged between Optima and PointClickCare. For clients opting in to Premium Tier data sharing, therapy data will reside in both PointClickCare — accessible through the native Therapy Tab within PointClickCare’s application — and Net Health Optima. This replaces the current Therapy Tab experience, which is an iFrame developed by Net Health and launched from within PointClickCare.
Please note that only therapy data generated from the date of migration forward will be available in
PointClickCare’s Therapy Tab — historical therapy data, meaning data from before the date of migration, will not be transferred and will remain accessible in Net Health Optima.
No. When data sharing is enabled, Net Health Optima will begin sending therapy data to the PCC EHR from that point forward- historical therapy data will not be transferred. To access historical therapy information, users can log into Net Health Optima directly. For reference, the current Therapy Tab in the PCC EHR displays only the most recent 5 days of data. Historical therapy documents are currently also accessible within the PCC EHR through PCC’s Integrated Documentation feature; however, PCC has indicated this functionality will be going away. Net Health Optima will remain the system of record for all historical therapy information.
Net Health will begin migrating existing clients to the Marketplace-based integration in June 2026. All new PCCimplementations going forward will automatically be configured using the Marketplace integration.
Marketplace migrations are scheduled to begin in July 2026 and will continue on a rolling basis until all clients have successfully transitioned. Clients will receive advance communications with their specific migration timing, required action steps, and all information needed to ensure a smooth and successful migration before their migration begins.
To support a successful migration to the API Marketplace, client involvement will be limited and focused on a few key steps. Specifically, clients will need to complete the following actions:
Complete the Data Sharing Election Form
Clients must indicate their data sharing election by completing the Data Sharing Election form. This document will be distributed to clients ahead of the migration start.
Interoperability Account Administrator Identity Verification
Clients must designate an Interoperability Account Administrator who will complete a one-time identity verification through CLEAR. This is a requirement of our underlying integration partner, Kno2, and ensures continuity across multiple networks, including faxing and PointClickCare. The interoperability account must be activated before any Optima workflows can be enabled.
Review migration communications and notify PointClickCare contacts
Clients will receive advance notice outlining their specific migration timeline, required actions, and supporting instructions. As part of this process, clients must notify their PointClickCare Facility Contacts of their data-sharing election, so the PointClickCare facility partner requests the correct Marketplace integration option.
Validate enabled sites in Optima
Clients should review the Optima “Interface Inventory OU Export” report to confirm that all currently enabled sites are accurate prior to migration.
No additional technical work required by clients
All remaining activities—including system configuration and execution of the migration—will be handled behind the scenes by the Net Health Optima and PointClickCare teams.
Please note that communications are being sent to clients requesting completion of the Data Sharing Election Form and Interoperability Account Administrator Identity Verification ahead of migration. Any additional required tasks will be shared once clients enter their designated migration window.
PCC’s pricing depends on whether the site or organization participates in Therapy Tab data sharing with PCC.
$18.50 per month – Sites opting in (Premium election) to Therapy Tab data sharing (see further details below)
$40.00 per month – Sites opting out (Basic election) of Therapy Tab data sharing (see further details below)
Just to be clear, Net Health won’t be adding any extra charges — we’re simply passing along the exact amount of PCC’scharges as a result of the transition to PCC’s Marketplace, based on their per-site fee and how many integrations you have. Your invoices will show the number of site integrations enabled, along with the matching fees.
The new pricing for PCC integrations will go into effect on May 1, 2026. At that time, the initial rate of $18.50 will apply to all active integrated sites.
As your sites begin migration to the PCC Marketplace API, you will be asked to choose whether you want to opt in or opt out of Data Sharing within PCC. Your pricing will then adjust based on the option you select for Data Sharing during that transition.
PointClickCare and Net Health share a goal of supporting care teams, improving coordination, and enhancing resident care. The Premium Integration option is designed to provide a fuller picture of resident care and support better care coordination between therapy providers and their skill nursing care partners.
The Premium option also aligns with the standard integration model used for all of PointClickCare’s Marketplace therapy vendors, centralizing evaluations, progress notes, and discharge summaries. Facilities choosing the Basic option will send limited therapy data into PointClickCare, so some workflows and centralized therapy documentation features previously available through the legacy integration will not be included.
To compare and evaluate the Basic and Premium options, please see the Data Sharing section of our FAQs.
Yes. Fees will apply to all EHRs that are integrated with PCC.
If your site is currently enabled with a PCC integration, our team will proactively reach out with detailed step-by-step instructions to migrate your existing functionality to the PCC Marketplace. We’ll guide you through each step of the process to ensure your sites are successfully updated with the new functionality.
Data Sharing
With the transition to the PCC Marketplace API, Net Health will be sending the following data to the PCC EHR for each resident and discipline:
• Therapy Tracks
• Therapy encounter details
This information will then reside in PCC’s EHR moving forward.
As part of this process, clients will be required to review and sign a data sharing election form, electing their data sharing preference. Completing this form will be required in order to complete your migration.
Current functionality: The therapy tab displayed in PCC’s EHR is a screen developed by Net Health and launched from within PCC’s EHR. The data displayed does not reside in PCC’s EHR. PCC is deprecating this functionality as part of their platform modernization initiative.
New functionality:
Opting In to Data Sharing (Premium) : PCC has developed a Therapy Tab within the PCC EHR. Net Health’s Optima EHR will send therapy information to populate this tab, and this data will reside in PCC’s EHR.
Opting Out of Data Sharing (Basic) : Therapy data will not be sent to or stored in PCC’s EHR. PCC users will not have visibility into therapy information within their workflow, which may impact clinical coordination, reporting, and other user experience functions within PCC’s EHR that rely on therapy data. Therapy information will remain accessible by logging into Net Health Optima. Clients should carefully consider these workflow implications when making their data sharing selection.
For questions about how PCC handles or uses this data beyond what Net health sends- including any third-party use- clients should refer to their (or their site’s) existing agreements with PCC.
The shared data will be used to support clinical coordination, reporting, and care team workflows within PointClickCare’s EHR that rely on therapy data. Making this information available within PointClickCare’s system of record allows appropriate stakeholders involved in the MDS and reimbursement processes to access relevant data and make informed decisions. The data is provided is subject to the terms and limitations of their agreements with their applicable SNF clients.
When we say that “data resides in PointClickCare’s Electronic Health Record (EHR). This data is accessible through a dedicated Therapy Tab in PointClickCare (if Premium Tier data sharing option is selected) and remains part of the patient’s permanent medical record within the PointClickCare system. The patient’s therapy data will continue to also be stored in Net Health Optima.
All sites will be billed at $18.50 starting May 1st. The rate will only change to $40.00 at the time a site completes its migration to the PCC Marketplace API and the opt-out election is confirmed.
If Net Health does not receive a completed data sharing election form prior to a site’s migration, the site will default to opting out and will be billed at $40.00 per site per month. Net Health will make multiple attempts to collect the form prior to migration completion.
PCC charges a Marketplace subscription fee to all third-party software vendors integrated with PCC. Any vendor listed in the PCC Marketplace is subject to the same process. We are not aware of the specific rates charged to other vendors.
Net Health will require a new data sharing election form from the new organization to confirm their opt-in or opt-out preference and ensure billing is set up correctly.
Yes. If you have questions that require PCC’s direct input, please reach out to your Net Health account team and we will coordinate a joint call with PCC to address your questions.
A new report is available for you to run that identifies which sites are currently enabled with a PCC integration.
This report is available to users with the System Administrator role and can be used to confirm enabled sites and compare the results against your net Health invoice, helping ensure accuracy and alignment.
Please ensure this report is added to the appropriate Security Roles so the right users have access to the report.
Report Name: Interface Inventory OU Export
The visibility of the Point Click Care (PCC) Therapy Tab is directly related to your data sharing election. The Basic integration option does not include data necessary to populate the Therapy Tab workflow. The Premium integration option shares the data needed for the Therapy Tab, centralizing evaluations, progress notes, and discharge summaries in one place in the PointClickCare EHR.
Data Storage
Yes. Regardless of your data sharing election, Net Health Optima remains the system of record for all therapy data. Historical therapy data- meaning data prior to your site’s migration data- will not be transferred to PCC and will only be accessible by logging into Net Health Optima. Clients should ensure they maintain appropriate data storage in Optima to meet retention requirements.
Yes. Once a site migrates and opts in, therapy data will reside in both Net Health Optima and the PCC EHR going forward. Net Health Optima will continue to be the system of record.
Contract therapy providers should be aware that if you leave a facility, your access to therapy data stored in the PCC EHR will no longer be available. In the event of an audit, denial, or ADR, you would need to access that documentation through Net Health Optima. For this reason, maintaining data storage in Net Health Optima is particularly important for contract therapy providers.
CLEAR Identity Verification questions
On 7/6/26 Net Health sent out this notification regarding our upcoming PointClickCare migration to the Marketplace API.
This communication is being distributed to all clients who currently have enabled sites with both Net Health and PointClickCare. As part of this process, to prepare for the migration the CLEAR identity verification email was distributed to anyone with an account authority listed on your organization’s account to have actioned.
This is a one-time setup requirement that must be completed by all participating clients. Only 1 Account Administrator needs to be identified per client/organization.
Every organization participating in health information exchange must have at least one verified individual. This serves as a critical security safeguard for patient clinical information. For additional information about the identity verification process, please review Kno2’s guidance: Why do I need to ID proof to use Kno2? | Kno2® Knowledge Base
This is being used as the primary contact on the interoperability account to be used initially in your data sharing agreement with PointClickCare. Each account requires at least one contact to be maintained.
No problem, please let us know if there is a different Administrator you’d like to have tied to your interoperability account! Once one person completes this step, you may have unlimited users added for future monitoring.
Please note that if your Account Administrator changes in the future, your organization will need to submit a support case to the Net Health team. We will update the Account Administrator on the account and send a new CLEAR identity verification request to the new administrator. The new administrator must complete the CLEAR verification process before they can assume responsibility for managing the interoperability account.
On 7/6/26 Net Health sent out this notification regarding our upcoming PointClickCare migration to the Marketplace API.
This communication is being distributed to all clients who currently have enabled sites with both Net Health and PointClickCare. As part of this process, to prepare for the migration the CLEAR identity verification email was distributed to anyone with an account authority listed on your organization’s account to have actioned.
This is a one-time setup requirement that must be completed by all participating clients. Only 1 Account Administrator needs to be identified per client/organization. Click here to view the connectivity addendum.
