CLIENT STORY

Orthopaedic Institute of Southern Illinois Cuts Documentation Time

CASE STUDY

How Orthopaedic Institute of Southern Illinois Cut Evaluation Documentation Time in Half Using ReDoc with AI

Organization:
Orthopaedic Institute of
Southern Illinois (OISI)
outpatient orthopedic physical and
occupational therapy clinic, two locations

Team:
20–25 full-time therapists across two locations

Source:
Eric Osman, Director
of Therapy Services,
Orthopedic Institute of
Southern Illinois

Key Results:

Documentation time reduced by 50%

Clinicians reclaim up to 15 min.
per eval back for patient care

Evaluation time:
60 min to 45 min

Full patient eval and treatment now completed in 45 min.

1 additional billable
unit per evaluation

Worth approximately $29 per unit

The Challenge

Eric Osman has spent 25 years in outpatient rehab therapy. In that time, he watched electronic documentation quietly make the clinician’s day harder, not easier. Evaluations at Orthopaedic Institute of Southern Illinois that once took 45 minutes stretched to a full hour as therapists made repeated trips to the computer, logged measurements by hand, and tried to reconstruct from memory what they had said and done during treatment.

Key challenges included:

  • Documentation burden. A typical shoulder evaluation required up to 10 trips to the workstation just to log range-of-motion measurements, each trip pulling the therapist away from the patient.
  • Incomplete notes. Patient education delivered during the session, including home exercise instructions, activity modification guidance, and fall prevention strategies, got reduced to two words in the note: “home care.”
  • Lost time. Evaluation time had stretched from 45 minutes to a full hour as documentation complexity grew over time.
  • Reconstruction from memory. Details therapists spoke aloud during treatment were routinely left out of the note entirely because there was no time to type them.

The Solution

When Net Health introduced Osman to ReDoc with AI, he did not hesitate. He recognized immediately that ambient documentation was where rehab therapy was heading and he wanted his entire team to have it.

ReDoc with AI listens during the patient encounter and turns the conversation into a structured, complete note automatically. Patient education that used to be summarized as “home care” now appears in full, in the clinician’s own words, from home exercise instructions to activity modification guidance.

Osman and his team worked closely with Net Health throughout the rollout, sharing feedback that directly shaped how the product evolved. Knowing his Net Health point of contact is herself an occupational therapist gave him confidence that the people building ReDoc with AI understood exactly how clinicians work.

Results that Drive Growth

Documentation time reduced by 50%

Clinicians reclaim up to 15 minutes per evaluation back for patient care

1 additional billable unit per evaluation

Worth approximately $29 per unit

Evaluation time: 60 min to 45 min

Full patient evaluation and treatment
now completed in 45 minutes

3–6 additional billable units per therapist per day

Projected as time savings scale across
the team

 

Improvement Over Time

Documentation quality improved as ReDoc with AI captured the full clinical encounter in real time, producing more complete and defensible notes without adding time to the therapist’s day. Therapists reported staying fully present during sessions rather than focused on the keyboard.

Efficiency Gains

  • Evaluation Documentation: Ambient documentation populates clinical fields automatically, eliminating repeated trips to the computer
  • Patient Engagement: Clinicians report more meaningful patient interactions with less time at the keyboard
  • Documentation Quality: ReDoc with AI generates complete, accurate notes that capture what was actually said, supporting more defensible billing

Business Impact

ReDoc with AI has delivered on its core promise: less time documenting, more time with patients, and stronger documentation quality. Evaluations that once took an hour now run 45 minutes, and notes are more complete, accurate, and defensible. OISI is positioned to scale these gains across the full team, adding billable units and supporting long-term staff retention.

Ready to see what ReDoc with AI can do
for your rehab team?

Get A Personalized Demo

“The number one benefit of ReDoc with AI is that it reduces your documentation time and gives you much more time with patients. In
twenty-five years, this is the first thing I have seen that clearly makes a therapist more efficient.”

Eric Osman, Director of Therapy Services,
Orthopaedic Institute of Southern Illinois

“I believe ReDoc with AI makes the documentation process more accurate. It just captures more of what we are saying, without having to remember and go back and type it.”

Eric Osman, Director of Therapy Services,
Orthopaedic Institute of Southern Illinois

“The first time I used ReDoc with AI, I finished my patient’s evaluation and treatment in forty-five minutes. I have not gone back to an hour since.”

Eric Osman, Director of Therapy Services,
Orthopaedic Institute of Southern Illinois