Our client support team is dedicated to helping you enhance your clinical operations and software possibilities. Support begins with our implementation team conducting a thorough assessment of your needs and developing recommendations to configure the software solution to your workflow. Our implementation specialists offer full on-site training, in both a large group setting and one-on-one to ensure your staff is proficient with the new software. Post implementation, each client is supported by our Client Services team, who assists with application use inquiries and also serves as liaisons for other client relationship needs or questions.
Support services include:
- Support available 5 days a week, 12 hours a day
- 95% close rate of all requests
- Pre-implementation planning and on-site training
- Continuing education and training
If you are an existing customer and need to contact client services, find your product information below.
ReDoc Classic Client Services
844-464-9348 option 1 (Monday-Friday 8am-8pm ET)
ReDoc powered by xfit Client Services
844-464-9348 option 4 (Monday-Friday 8am-8pm ET)
WoundExpert Client Services
Phone: 844-464-9348 option 2 (Monday-Friday 8am-8pm ET)
Agility Client Services
Phone: 844-464-9348 option 3 (Monday-Friday 8am-8pm ET)