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Outpatient Therapy

Grow Your Rehab Therapy Practice Using Paid Ads and Search Engine Marketing

When done right, paid advertising and search engine marketing are amazing tools to reach new patients and grow your business. By applying several basic tactics, you can start using powerful digital advertising platforms like Google and Facebook to target specific audiences and help ensure a steady flow of business for your practice. Click to View […]

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Hospice

Five Key Stressors Hospice Professionals Face, with Guidance for Support

Hospice professionals help others face death and loss, while juggling interdisciplinary communications, quality compliance regulations and ever-evolving technologies. You are continually there for families and their dear ones who are passing away. But what about you? Get the eBook In caregiving professions, it is easy to get swept up in the needs of others and forget […]

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Leadership

Net Health’s CIO discusses diversity and how it can build a stronger organization

Diversity in the workplace is an on-going issue but it’s an issue with solutions. To build diversity, it takes forward-thinking initiatives, a reexamination of the hiring philosophy, and the support of the company’s decision-makers.  One such supporter of diversity in the workplace is Net Health’s CIO, Jason “JJ” James.  Recent social movements like Black Lives […]

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Tough Questions | Real Answers: Net Health’s Fireside Chat about Race

Net Health did something different recently. Nearly two hundred employees and their families gathered around their computer screens to take part in a landmark event in our company’s history – we called it a “Fireside Chat about Race”.  The purpose of this event was to have a truly open conversation about the controversial but relevant […]

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Industry News Wound Care Are Your Wound Care Workflows Clinically Appropriate?
Wound Care

Are Your Wound Care Workflows Clinically Appropriate?

April 3, 2020 by Cathy Hess , BSN, RN, CWCN, VP, Chief Clinical Officer for Wound Care

The burden of chronic wounds is high. Associated morbidity, decreased quality of life, and, in some cases, mortality are among the many reasons significant interest is focused on the prevention and treatment of wounds and the patients you serve each and every day. It has been estimated that a single diabetic ulcer carries a cost of nearly US $50,000, and chronic wounds as a whole cost the medical system over US $25 billion per year. Worryingly, the number of patients affected is growing because of the increasing prevalence of diabetes and other chronic diseases that can affect wound healing.

Regardless of the monetary value of a single ulcer, the cost to the medical system as a whole, or how many patients are affected annually, the most clinically relevant question is: “How are you managing and documenting the outcomes of these patients in your health system?” To ensure accurate documentation and payment for wound care, you must invest time to understand the rules and regulations governing the management of your patients and create best practices for your processes and associated clinical and operational workflows.

The purpose of a workflow is to perform a sequence of tasks as quickly and as smoothly as possible. To me, effective workflows are those that increase your capacity for work and productivity. But how often do we review our workflows to ensure they are clinically effective, operationally appropriate, and not “broken,” all of which could lead to missing documentation elements or denials? The root cause of broken workflows lies in your process—you must periodically assess them to certify that the information they contain is accurate and up to date.

Knowing that a workflow is a chain of tasks that happen in a sequence, as well as a process you work through on a regular basis, you need to ask yourself a few questions when managing them. These include the following:

  1. How often do you review your workflow?
  2. How, exactly, do you complete each step?
  3. What tools and strategies do you need to complete the step?
  4. Who is in charge of which steps?
  5. What team member is responsible for documenting information collected during the patient’s encounter?
  6. How do you know if your workflows are effective?
  7. Do you audit your staff’s actions based on the workflows employed?

Further, understanding what documentation is necessary to develop and sequence the proper workflows is imperative. This understanding will align the appropriate people to drive the information for a complete medical record. Common elements for documentation include the following.


To read the full article in “Advances in Skin & Wound Care” by Cathy Thomas Hess, click here.

Read previous articles in “Advances in Skin & Wound Care” by Cathy Thomas Hess in the link.

Download a brochure and learn how Net Health 360 professional services programs conquer the most complex problems in specialized lines of work.

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Filed Under: Wound Care

About the Author

Cathy Hess , BSN, RN, CWCN

VP, Chief Clinical Officer for Wound Care

Cathy oversees clinical and professional services for Net Health. Cathy gained over 25 years of expertise in various acute care, long-term care, sub-acute care facilities, home-health agencies, and outpatient wound care department settings. She is the author of The Clinical Wound Manager™ Manual Series, Clinical Guide to Skin and Wound Care – Seventh Edition (also translated into Italian and Portuguese).


See all posts by Cathy Hess , BSN, RN, CWCN

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