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Jason JJ James, CIO, SME blog image
Leadership

Net Health’s CIO discusses diversity and how it can build a stronger organization

Diversity in the workplace is an on-going issue but it’s an issue with solutions. To build diversity, it takes forward-thinking initiatives, a reexamination of the hiring philosophy, and the support of the company’s decision-makers.  One such supporter of diversity in the workplace is Net Health’s CIO, Jason “JJ” James.  Recent social movements like Black Lives […]

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Net Health's Fireside Chat on Race blog image
Our Culture

Tough Questions | Real Answers: Net Health’s Fireside Chat about Race

Net Health did something different recently. Nearly two hundred employees and their families gathered around their computer screens to take part in a landmark event in our company’s history – we called it a “Fireside Chat about Race”.  The purpose of this event was to have a truly open conversation about the controversial but relevant […]

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844.464.9348

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772.403.1301

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855.417.1420

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Optima Therapy

772.403.1301

Net Health Therapy
(formerly ReDoc)

844.464.9348

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 (formerly WoundExpert)

844.464.9348

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Net Health ® Therapy | Case Study

Net Health Provides New Practice with the Tools for Success in Turbulent Times

Physical therapy business owner capitalizes on electronic health record (EHR) system and reputation management features from Net Health to grow budding business.

  • The Challenge
  • The Solution
  • The Results

We’re more than satisfied. Team’s been great, customer service has been great, responsiveness has been great.”

Jason Taylor, PT and Owner, Elevate Physical Therapy

The Challenge

When Jason Taylor, PT and owner of Elevate Physical Therapy in Klamath Falls, OR, opened the doors to his new practice in March 2020, he knew starting a venture would come with its fair share of challenges—from bringing in patients to building the clinic’s reputation and brand. All he hoped for was measured growth while he navigated the myriad moving parts of a practice’s first year in business.

What he couldn’t have predicted was that just a week after opening, he’d be thrown a curveball that would test the mettle of his young business: COVID-19.

Now faced with intensified headwinds, Jason needed a tool for his practice that could help streamline operations, so he could concentrate on his patients’ care and on growing the business during this tumultuous time.

Fortunately, he had one.

It’s an easy system to learn. It’s an easy system to use.”

Jason Taylor, PT and Owner, Elevate Physical Therapy

The Solution

Jason had done his due diligence when he chose the clinic’s EHR software, Net Health Therapy for Outpatient. When reviewing solutions in the market, he looked for:

• An out-of-the-box solution that was easy to use and navigate

• Scalability, so as the practice grew so too would the software and level of customization

• Responsive customer service and resources for additional learning

Net Health Therapy offered these advantages and more.

Since Elevate Physical Therapy was new in the market, it did not have any online reviews—an essential benchmark for today’s patients. Jason relied on Net Health Trust, the platform’s online reputation management feature, to easily request patient reviews and integrate them into the clinic’s website. In just a few months, Elevate Physical Therapy had dozens of positive Google reviews.This proved to be an invaluable brand-building exercise and helped to bring in new customers who were even more inclined to search for practices online during the pandemic.

The Results

Jason couldn’t be happier with the growth of Elevate Physical Therapy in its first year. In fact, he was able to hire a front desk person in the first six months, and now has four additional therapists working with him. Despite the added challenges of COVID-19, Net Health Therapy helped streamline day-to-day tasks and allowed him to focus on his business.

“That’s the sign of a good EHR—that you don’t have to think about it,” said Jason. “It’s intuitive, easy to use, and the staff like it.”

Now that there is some room to take a breath, Jason has seen more clarity around the software’s daily and weekly reporting features, and he anticipates tapping into the many additional customizations and training opportunities.

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