The demand for Occupational Medicine (OccMed) services and data-driven decisions has increased during the COVID-19 pandemic1 — but there isn’t enough time for staff to manually monitor, manage, or report all the key performance indicators (KPIs) needed. KPI dashboards within an OccMed software may hold the answer.
“The dashboard has always been a game-changer,” says Gene Howell, CEO of Reliant Urgent Care, a Net Health client and CEO of RCM Insights, which provides billing services for Net Health® Occupational Medicine, and Net Health® Employee Health. EHR dashboards are a single centralized source of insight where staff can access real-time KPIs for greater visibility into employer services documentation, medical staff compliance, and staff work completion rates.
Not All Dashboards are Equal
“In healthcare, it’s important to select dashboards that are created specifically to address the nuances of occupational medicine and employer services,” notes Howell. “Many dashboards only provide one-dimensional views of KPIs that are only related to urgent care. To be effective and helpful, OccMed dashboards must be multidimensional.” Howell also helped develop Net Health’s OccMed dashboard. “It’s the only dashboard that gives KPIs related to occupational medicine,” he says.
In healthcare, it’s important to select dashboards that are created specifically to address the nuances of occupational medicine and employer services.Gene Howell, CEO, Reliant Urgent Care
Here are three ways medical staff can fully harness the power behind OccMed EHR dashboards.
1. Accurately Track KPIs about Medical Staff Compliance and Work Completion
EHR dashboards generate KPIs that improve staff, employer, and employee support. With dashboards, owners and staff can easily create and monitor these top Urgent Care2 and OccMed3 KPIs:
- Peak times
- Provider productivity
- Types of visits and how they impact staffing
- Number of visits seen for every evaluation
- Percentage of OccMed visits of total patient volume
- Follow up ratios compared to national standards
- Time from initial visit to the resolution of medical complaint
- The ratio of new injuries to physical therapy sessions
- The ratio of new injuries to durable medical equipment utilization
- The ratio of new patients to follow-up visits
- Total charges per workers’ compensation follow-up appointment
- Percentage of new injuries that are recordable vs. first aid by the provider
- Total charges per new injury by the provider
- Total charges per workers’ compensation follow-up appointment by the provider
- OccMed visits divided into occupational health percent vs. workers’ compensation percent
2. Monitor KPIs in a Timely Way
EHR dashboards provide real-time and easily digestible data to meet the needs of even the most demanding schedules. OccMed businesses can monitor the KPIs that are going to help them change course very quickly as it relates both to finances and also the performance of the providers and the business overall. Being able to effortlessly monitor live KPIs by setting up alerts can speed up response times and increase the chances of successfully meeting patient care goals in a fast-paced environment.
3. Increase Productivity with Clear Documentation For Employer Services
Increasingly, employers are turning to OccMed for more guidance. An EHR dashboard gives OccMed organizations the ability to offer employers clearly documented and accurate information on a 24/7 basis. Employers can see every detail or a high-level summary about employee health, billing, treatment plans, and other key information, allowing them to make faster, more informed decisions. There is increased efficiency by shifting the administrative burden from staff to EHR dashboards.
Find out more about the power of EHR dashboards to accurately track OccMed-specific KPIs, medical staff compliance, productivity, and employer services.
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1US Bureau of Labor Statistics, “Occupational Outlook Handbook,” webpage, accessed July 29, 2021
2Max Lebow, Journal of Urgent Care Medicine, “The top 15 occ med key performance indicators for your urgent care center”, webpage, accessed September 13, 2021.
3Net Health, “ 6 Key Performance Indicators for Your Occupational Medicine Practice,” July 20, 2020