March 27, 2019 | Net Health

5 min read

Rehab Directors: Top 5 Reports You Should Be Reviewing (But Probably Aren’t)

In the rehab therapy realm, optimal patient outcomes are of the utmost importance—but so is the hunt for the oft-elusive financial upswing.

Top 5 Reports Your Should Be Reviewing but Probably Aren't Rehab Therapy Net Health

You’re a Rehab Director and you pay close attention to the quality of patient care, provider productivity, and compliance. All that, plus keeping an eye on the departmental bottom line, is a recipe for a stressful day at the office, huh?

You and your CFO are well aware of the financial pain points around outpatient rehab therapy, but it’s time to change that. Lead the conversation with data that presents your department as an asset to the organization.

Become your CFO’s superhero by highlighting productivity, success, and effective management in your outpatient rehab therapy program (with no otherworldly superpowers required!).

With alternative payment models looming, also make sure that your quality of clinical performance is readily apparent—that data equals dollars.

How do you do this, exactly?

Check out the Five Key Reports You Should Be Reviewing But Probably Aren’t.



Being a superhero isn’t always about possessing the power of flight or the ability to run around the world in seconds—it comes in many forms. A superhero can be born from their significant impact on an organization. In this case, your wow-worthy impact is optimizing your program’s financial bottom line, thus making YOU a superhero to your CFO and staff.

ReDoc’s specialized rehab therapy solution is the only superpower you need to boost your department’s performance. Better yet, you’re going to do it without adding any new providers to the mix.

Download a set of case studies to see two real-life client experiences with ReDoc and their return on investment from the solution (in as little as 6-months). Check out those numbers.

Click Here To Download Case Studies  View Video Transcript

There’s a 93% chance that your CFO, this guy right here, thinks of outpatient rehab therapy as a cost center. Seriously, that’s the financial equivalent of being a necessary evil, but you can break the mold by being your CFO’s superhero. Now it may sound silly, but hear me out. You’re a rehab director, and you’re great at it. Your job is to keep your eye on the proverbial ball by overseeing quality patient outcomes, compliance, and productivity. What’s critical is that you tie all those things to the bottom line in a way that your CFO understands.

So here are the financial pain points that every rehab director feels and the key reports you need in order to stay on top of those situations financially. Stem the tide of lost revenue from patients self-discharge and incomplete plans of care with the Cancellation and No Show reports. These reports are a must have for managing patient engagement, as they will detail the reasons why patients are canceling, which is vital to identify any trends that may be actionable. Are patients canceling because they get hung up at work and your clinic doesn’t offer appointments in earlier or later time slots? These reports shed light on opportunities to support patient attendance and reengage those that are at risk of leaving treatment.

Now I’m sure your clinic has faced situations where patients stopped showing up for treatment, and you’re not sure why. Identify patients that are at risk of self-discharge with the Treatment Inactivity Report. Patients that haven’t had documentation for 14 days or longer and who have fallen off the schedule will be recognized in the report. Identifying why the patient stops showing up is more than half the battle. Call them, find out why they stopped showing up, and use all of your best practices to reengage them.

Again, look at your trends. Is there anything you can do about these reasons that patients stopped coming? Grow visit and episode volume by maximizing the clinical power you already have in-house with the Therapist Productivity Report. This is a go-to because it shows you how many visits units, units, units per visit, and visits per evaluation are being achieved in a selected timeframe per therapist. Work with your leadership team to decide what effective utilization of a clinician looks like. What’s the expected capacity of a provider? Set those goals. Check key performance indicators and assess who’s meeting productivity goals. Jump in to take any action needed if goals are not being met.

Know the quality of your facilities’ work so you can leverage that to optimize revenue by utilizing the Outcome Scorecard. The Outcome Scorecard is your report card to the world. With quality based payment models looming, your CFO will be ecstatic to know that your department is prepared. Rely on the scorecard for at-a-glance metrics on questions like which providers are meeting or exceeding outcomes benchmarks, or how do the quality of our outcomes differ from facility to facility?

You can sort by impairment the areas where you’re constantly exceeding benchmarks is an excellent piece of marketing data. Use that in physician referrals to grow patient volume. Look at Overall Stats on Outcomes. This report gives you the ability to prove when you’re creating better outcomes and fewer visits. This is the data directors like you use to negotiate better rates with payers.

Erase any doubt that money may be falling through the cracks with the Billing Reconciliation Report. Now let’s say charges for services rendered were entered at the clinic using ReDoc, and you want to make sure they were captured by your hospital’s billing system for processing. The Billing Reconciliation Report acts as a good checks and balance and is a best practice for making sure all care that was provided is received on the billing side.

Now here’s something else to think about. If you’re using paper or a generalized EMR, you probably don’t have an effective way to capture and manage most of these things. With ReDoc Specialized Rehab Therapy Solution, you have a new superpower at your fingertips. You can boost your department’s bottom line with the volume of business and staff that you already have. Reach out to see a case study of real client ROI in as little as six months.

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