FAQ for Casamba Clinic Customers
We have prepared this FAQ to answer the questions most Casamba Clinic customers will have regarding a migration to the Net Health Therapy for Private Practice product. If you have questions about your unique circumstances and/or configuration, please do not hesitate to reach out to your support contacts or to migrations@nethealth.com for assistance.
Net Health is a leading healthcare software company, serving over 23,000 facilities across the continuum of care – from hospital to home. Net Health operates in four medical specialty areas: Therapy, Wound Care, Home Health & Hospice, and Occupational Medicine/Employee Health.
Net Health’s Electronic Health Record (EHR) solutions and analytics solutions enable healthcare providers to improve clinical documentation, operate efficiently, bill successfully, and gain insight into their clinical outcomes and financial operations.
Net Health’s mission is to “Reunite Caregivers with Their Calling”. With an award-winning culture, Net Health annually ranks among the fastest growing companies and has been voted one of the “best places” to work.
The Net Health product will provide you with immediate product advantages, such as greater data security, a patient portal for secure communication with patients, patient dashboards to keep the team abreast on a patient’s progress towards their goals, and a fully-integrated billing module that offers real-time eligibility checks and an intuitive claims dashboard.
You can also acquire additional, unique capabilities from Net Health, such as the FOTO outcomes management system, which improves clinic performance; Digital Marketing Solutions, which helps you attract more patients; and Net Health 360 Services, which can optimize your clinic’s workflows.
Providing you a seamless transition to Net Health Therapy is a top priority for us. Our newly combined teams have worked collaboratively to ensure that your product and business needs will continue to be met. Key members of the Casamba executive, product, support, and implementation teams will be remaining with Net Health and will be helping ensure your smooth migration to Net Health Therapy. Most notably, Billie Jo Nutter, Casamba’s Chief Executive Officer, and Jane Moffett, Casamba’s Chief Product Officer, will remain with Net Health, bringing with them significant customer and product knowledge.
In addition, the Net Health team is skilled at migrating Casamba users to Net Health Therapy as our implementation experts have performed many migrations from Casamba to Net Health Therapy.
There are several limited-time offers available for Casamba Clinic customers that want to migrate to Net Health Therapy. To find out more about the offers, please contact us at clinic.migrations@nethealth.com.
Over the coming months, Net Health will be evaluating the partner relationships for both companies to ensure that the functionality you are using is maintained. In some cases, Net Health will already have an arrangement with a different partner that provides comparable capabilities. In other cases, Net Health will need to create relationships with current Casamba partners to provide that functionality. Our goal is to provide early notice of any partnership changes so that we can seamlessly migrate you to Net Health with comparable functionality.
In most cases, you will be asked to sign a simple addendum to your current contract that will reflect your use of the Net Health Therapy product. Signing this addendum is the first step in the overall migration process and will allow us to plan and schedule your migration.
No, Net Health Therapy is a software-as-a-service (SaaS) solution only and does not require/cannot be hosted at a customer facility. SaaS (software as a service) is one of the most popular forms of cloud computing and includes the following benefits:
- No costly server hardware or maintenance
- Immediate product updates
- Minimal IT support needed
- Applications are available from any secure web browser
- Simple implementation
- Scalability
No, Net Health Therapy is a SaaS-based product that you can access from any secure web browser without requiring the use of a third-party system like Citrix.
Net Health offers support for the Waystar clearinghouse to ensure that customers using that clearinghouse will have continuity for claims submitted through the Net Health EMR systems. If you secured a third-party billing services provider through your Casamba relationship and migrate to Net Health Therapy, you will have the option of either taking billing in-house, or transitioning to a billing partner who is trained on the use of the Net Health billing system.
Net Health has a sophisticated IT organization that is committed to providing a modern and secure IT infrastructure that supports your business needs. The organization consists of nearly 50 full-time, US-based staff members and its leaders have decades of experience managing global enterprise IT organizations and running software systems for the US Air Force and Fortune 500 organizations, such as Dell, Cisco, Coca Cola and Volkswagen. The team includes a dedicated security team focused on prevention, detection and compliance, including maintaining compliance to the SOC 1, SOC 2, and HITRUST standards.