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Outpatient Therapy

Grow Your Rehab Therapy Practice Using Paid Ads and Search Engine Marketing

When done right, paid advertising and search engine marketing are amazing tools to reach new patients and grow your business. By applying several basic tactics, you can start using powerful digital advertising platforms like Google and Facebook to target specific audiences and help ensure a steady flow of business for your practice. Click to View […]

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Hospice

Five Key Stressors Hospice Professionals Face, with Guidance for Support

Hospice professionals help others face death and loss, while juggling interdisciplinary communications, quality compliance regulations and ever-evolving technologies. You are continually there for families and their dear ones who are passing away. But what about you? Get the eBook In caregiving professions, it is easy to get swept up in the needs of others and forget […]

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Net Health’s CIO discusses diversity and how it can build a stronger organization

Diversity in the workplace is an on-going issue but it’s an issue with solutions. To build diversity, it takes forward-thinking initiatives, a reexamination of the hiring philosophy, and the support of the company’s decision-makers.  One such supporter of diversity in the workplace is Net Health’s CIO, Jason “JJ” James.  Recent social movements like Black Lives […]

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Tough Questions | Real Answers: Net Health’s Fireside Chat about Race

Net Health did something different recently. Nearly two hundred employees and their families gathered around their computer screens to take part in a landmark event in our company’s history – we called it a “Fireside Chat about Race”.  The purpose of this event was to have a truly open conversation about the controversial but relevant […]

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Industry News Review, Reconcile, and Optimize Your Workflows

Review, Reconcile, and Optimize Your Workflows

December 1, 2018 by Cathy Hess , BSN, RN, CWCN, VP, Chief Clinical Officer for Wound Care

The end of the year is a perfect time to reflect on processes implemented in the past year and look forward to improving processes in the new year. One key process is workflow optimization. Workflow is a set of chronological, organized processes and tasks designed to efficiently meet a goal through interaction with people and resources.

In healthcare, smart workflows are vital, especially when providers use electronic health records (EHRs). The goals when using an EHR are to drive accountability of care; distribute clinical tasks among the team; improve care coordination through smart, efficient workflows and compliant documentation; impart care coordination through evidence-based care models; maintain regulatory standards; and optimize reports to drive compliance.

MAPPING YOUR PROCESS

Designing and mapping your process take time and dedication to understanding the clinical, operational, regulatory, and financial workflows occurring in your department. Understanding your role and how you document your process is key to capturing the process within smart workflows. The first step to map your process is to define the clinical goals through collaborative workflows. These steps may include:

  • Determine roles, responsibilities, and skillsets
  • Know documentation requirements for place of service and scope of practice
  • Support evidence-based care guidelines
  • Understand the National and Local Coverage Determination Policies to support work performed
  • Develop policies and procedures to ensure compliance
  • Reduce duplication of effort and documentation
  • Determine procedures to be completed by role
  • Develop order sets and templates
  • Employ patient safety, quality, and risk-reduction initiatives
  • Support continuity of care across the continuum
  • Develop an audit plan

INTEGRATING AND EDUCATING WORKFLOWS

Investing time and expertise in developing appropriate workflows is imperative. This investment can yield better patient throughput, improved clinical satisfaction, and improved department processes to increase efficiency, reduction of errors, and patient and staff safety.

For example, when a patient arrives for a visit in an outpatient wound care department, the patient interacts with administrative staff, clinicians, and providers. From the point in time when the patient enters the department, the patient has expectations to be met for the visit, hence the need for a patient workflow. In order to effectively evaluate and manage the patient’s flow, the department must operate from best practice clinical pathways and documentation standards, hence the need for a clinical workflow.

To read the full article in “Advances in Skin & Wound Care” by Cathy Thomas Hess, click here.

Read previous articles in “Advances in Skin & Wound Care” by Cathy Thomas Hess in the link.

Download a brochure and learn how Net Health 360 professional services programs conquer the most complex problems in specialized lines of work.


Cathy is Chief Clinical Officer for WoundExpert® and Vice President at Net Health, and in addition to being the MIPS Clinical Consultant for WoundExpert. She gained over 30 years of expertise in various acute care, long-term care, sub-acute care facilities, home-health agencies, and outpatient wound care department settings. Cathy is the author of Clinical Guide to Skin and Wound Care (also translated into Italian and Portuguese) – Eighth Edition published in September of 2018.

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Filed Under: Industry News, Wound Care

About the Author

Cathy Hess , BSN, RN, CWCN

VP, Chief Clinical Officer for Wound Care

Cathy oversees clinical and professional services for Net Health. Cathy gained over 25 years of expertise in various acute care, long-term care, sub-acute care facilities, home-health agencies, and outpatient wound care department settings. She is the author of The Clinical Wound Manager™ Manual Series, Clinical Guide to Skin and Wound Care – Seventh Edition (also translated into Italian and Portuguese).


See all posts by Cathy Hess , BSN, RN, CWCN

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