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Outpatient Therapy

Grow Your Rehab Therapy Practice Using Paid Ads and Search Engine Marketing

When done right, paid advertising and search engine marketing are amazing tools to reach new patients and grow your business. By applying several basic tactics, you can start using powerful digital advertising platforms like Google and Facebook to target specific audiences and help ensure a steady flow of business for your practice. Click to View […]

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Hospice

Five Key Stressors Hospice Professionals Face, with Guidance for Support

Hospice professionals help others face death and loss, while juggling interdisciplinary communications, quality compliance regulations and ever-evolving technologies. You are continually there for families and their dear ones who are passing away. But what about you? Get the eBook In caregiving professions, it is easy to get swept up in the needs of others and forget […]

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Leadership

Net Health’s CIO discusses diversity and how it can build a stronger organization

Diversity in the workplace is an on-going issue but it’s an issue with solutions. To build diversity, it takes forward-thinking initiatives, a reexamination of the hiring philosophy, and the support of the company’s decision-makers.  One such supporter of diversity in the workplace is Net Health’s CIO, Jason “JJ” James.  Recent social movements like Black Lives […]

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Our Culture

Tough Questions | Real Answers: Net Health’s Fireside Chat about Race

Net Health did something different recently. Nearly two hundred employees and their families gathered around their computer screens to take part in a landmark event in our company’s history – we called it a “Fireside Chat about Race”.  The purpose of this event was to have a truly open conversation about the controversial but relevant […]

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Blog Posts Defining Workflow Dependencies
Wound Care

Defining Workflow Dependencies

August 3, 2020 by Cathy Hess , BSN, RN, CWCN, VP, Chief Clinical Officer for Wound Care

Managing the work required for your role can be a daunting task. You must observe all of the rules and regulations for work performed and maintain an accurate picture of your clinical documentation to meet the proper reimbursement requirements within your place of service. The key to accurate clinical documentation is smart workflow design. Although many of my columns center around workflow, understanding why particular documentation elements are of critical importance remains paramount. In this column, we will discuss how your documentation creates workflow dependencies, which are vital for your business to be successful within your department. Getting to the details within each dependency is step 1. Understanding why these steps are important is step 2. Applying these steps to your area of business is step 3.

According to the American Health Information Management Association, clinical documentation is at the core of every patient encounter. In order to be meaningful, it must be accurate, timely, and reflect the scope of services provided. Successful clinical documentation improvement (CDI) programs facilitate the accurate representation of a patient’s clinical status that translates into coded data. Coded data is then translated into quality reporting, physician report cards, reimbursement, public health data, and disease tracking and trending. The convergence of clinical, documentation, and coding processes is vital to a healthy revenue cycle, and more importantly, to a healthy patient. To that end, CDI has a direct impact on patient care by providing information to all members of the care team, as well as those downstream who may be treating the patient at a later date.

In order to capture proper clinical documentation, it is important to configure your workflows with the appropriate elements to meet the rules and regulations of your workplace. One of the first steps is to define your day-to-day structured activities. Understanding each part of your process, no matter how small, is critical. Each action has dependencies within a workflow including the responsibilities of your staff or resources used, rules of governing bodies, and requirements for clinical documentation. The details of each documentation dependency in a workflow are defined by the responsibilities performed by the resources within your place of service. The responsibilities are translated as physical actions or tasks. The actions or tasks form the proper steps for documentation and payment rendered.

In order to define the dependencies within a certain workflow, you need to sit down with your team and discuss the work performed within each discipline. Once the conversation starts, it is imperative to deconstruct the actions taken to complete each task. Each individual task becomes the basis for the actions taken by your team and translated into the clinical documentation for the work you perform.


To read the full article in “Advances in Skin & Wound Care” by Cathy Thomas Hess, click here.

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About the Author

Cathy Hess , BSN, RN, CWCN

VP, Chief Clinical Officer for Wound Care

Cathy oversees clinical and professional services for Net Health. Cathy gained over 25 years of expertise in various acute care, long-term care, sub-acute care facilities, home-health agencies, and outpatient wound care department settings. She is the author of The Clinical Wound Manager™ Manual Series, Clinical Guide to Skin and Wound Care – Seventh Edition (also translated into Italian and Portuguese).


See all posts by Cathy Hess , BSN, RN, CWCN

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